Patient Financial Analyst - Tactile Medical

Overview:

Position Summary
The Patient Financial Analyst serves as the subject matter expert for patient billing and collections processes, optimizing return on outstanding patient accounts receivable. This role provides quality oversight of key financial processes that enable patient billing to occur and provides measured metrics for the Financial Services team. A successful Patient Financial Analyst has excellent written and verbal communications skills, ability to apply critical thinking to nuanced patient situations, initiates recommendations in response to measured performance data, and executes in a timely and accurate manner.

Responsibilities:

Accountabilities & Responsibilities

• Serve as a subject matter expert for patient billing and collections processes
• Support relationship with third-party collections vendor including generating report for outstanding patient balances, sending placements, status updates, and evaluation of vendor effectiveness
• Measure progress towards outstanding patient accounts receivable, escalating barriers to collections as appropriate
• Review patient revenue exception and cost change requests
• Provide oversight for mature debt service holds
• Initiate outbound patient contact related to breached payments, incorrect addresses, and information-related barriers impacting the billing cycle
• Maintain oversight of the Patient Assistance Consideration (PAC) program and provide ongoing metrics related to number of patients served
• Develop, generate, and distribute patient billing analytics and reports, which serve to measure organizational efficiency
• Monitor Financial Services team performance and productivity, partnering with the team’s supervisor & manager on process improvement opportunities
• Collaborate with leadership to draft and maintain financial service procedures, policies, and training
• Assist with testing, implementation, and troubleshooting of new processes and/or technological systems
• Perform all job duties while maintaining compliance with all appropriate regulatory requirements including the SEC, IRS and HIPAA
• Other duties as assigned

Qualifications:

Education & Experience

Required:

• Bachelor’s degree or equivalent work experience
• 5 – 7 years’ experience in reimbursement with extensive knowledge of medical insurance benefits, payer and/or patient billing, verification of benefits, prior and reauthorization, or collections

Preferred:

• Experience with Brightree
• Experience with Microsoft Excel, PowerBI, and other reporting and analytic tools
• Knowledge of healthcare claims data formats and concepts

 

Knowledge & Skills

• Strong written and verbal communication skills
• Knowledge of insurance benefits, medical billing, verification of benefits, prior authorization, and/or claims processing
• Ability to complete multiple tasks concurrently with effective time management
• Demonstrates initiative and independent work with minimal supervision
• Able to identify improvements and propose solutions
• Leverages critical-thinking skills, within defined work processes and policies, in response to nuanced situations
• Exceptional written documentation skills – clear, complete, and concise
• High attention-to-detail and accuracy
• Thrive in a fast-paced, continuously changing environment

• Problem-solving skills with the ability to identify and seek support to resolve issues quickly and accurately
• Proficiency using MS Word, Excel and Outlook

 

It is the policy of Tactile Medical to provide equal opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Tactile Medical will provide reasonable accommodations for qualified individuals with disabilities.

Below is the starting salary range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.:$60,300 - $84,525Additional benefits::exempt - Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.