Patient Financial Consultant - United Regional Health Care
Wichita Falls, TX
About the Job
JOB DESCRIPTION
Summary of Essential Functions:
Summary of Essential Functions:
- Primarily responsible for coding of patient payment arrangements according to hospital policy and written procedures.
- Reviews patient payment history to determine and pursue future collection procedures accordance to United Regional policy.
- Responsible for all assigned selected self pay accounts for collection processing and payment compliance. Required to answer all inquiries on patient accounts in a friendly and professional manner.
- The duties of this position are not limited to the job description and may be changed by management when deemed necessary.
- High school graduate or equivalent.
- Clerical skills and background, typing ability and/or computer training required.
- Previous experience in credit practices preferred.
- Insurance and medical terminology is helpful.
- Must be able to communicate effectively in English, both verbally and in writing.
- Required to work a 40-hour week schedule. Additional hours may be required, including one weekly late night.
- Requires the use of office equipment such as computer terminals, telephones and telephone headset, copiers, 10-key adding machine, credit reporting machine, and fax machine.
- Ability to effectively and courteously communicate with other persons. Demonstrate patience, tact, and persistence to obtain required information for positive results.
- Must be able to prioritize work according to oral and written instructions using good organizational skills and sound judgment.
- Previous experience in credit practices preferred.
- Typing or data entry ability of 45 w.p.m. ensuring correct grammar and spelling.
- Insurance and medical knowledge is helpful.
- Must be able to tolerate ambiguity, flexibility, and adaptability to progressive change.
- Courteously explains charges and/or insurance processing. Confers with ancillary departments and insurance clerks as needed to obtain accurate information.
- Ensures that reviewed accounts are properly coded and accurately referred for additional processing within set time frames by utilizing computer system pre-defined messages, action codes, or free text information and functions.
- Processes predetermined accounts within department established goal for review date. Set up definite payment arrangements as needed. Demonstrates aggressive assuredness with professional courtesy to obtain accurate and timely response.
- Professionally and courteously responds to patient's questions or complaints. Documents, gathers all facts, and responds within scope of responsibility. Reports special problems or complaints to next level of authority. Upon request from patient, follows written instructions ensuring itemizations are mailed on a daily basis while securing payment arrangements as needed and documenting account.
- Ensuring standard collection process has been exhausted, refers for outside collections utilizing correct codes, time frames and documentation.
- Required to make a predefined number of telephone contacts during Prime Time hours to ensure collection list is current and patients are contacted in a timely manner.
- Required to reach, maintain, and exceed collection goals both monetary and duty as determined by department manager. Makes a predefined number of telephone contacts and send appropriate correspondence in an accurate and professional manner.
- Performs all other tasks/responsibilities as necessary.
Source : United Regional Health Care
