Patient Financial Counselor - PRN - Prairie Ridge Health

Prairie Ridge Health is looking for a team member to join our Registration Department in the role of Patient Financial Counselor. This position is PRN (as needed) for weekday shifts Monday - Friday.

POSITION SUMMARY: 

This position is the financial liaison between the patient and Prairie Ridge Health (PRH).  This position includes researching and verifying insurance eligibility and benefit information; communicating and explaining all patient/guarantor financial balances; and counseling toward resolution of any patient/guarantor financial obligations.  Resolution includes securing appropriate payments or payment plan arrangements, screening and connecting the patient with other Federal or State assistance programs or completing and obtaining approval of the patient’s Community Care application.  This position also includes pre-registering scheduled outpatient procedures and acting as a resource for the Patient Access staff. 

EDUCATION EQUIREMENTS/LICENSURE/CERTIFICATION/REGISTRATION:

Required

• Previous experience with health insurance (familiarity with terminology; understanding of coverage and benefits), collection techniques, or patient registration.
• Intermediate word processing proficiency required.  This includes the ability to:  produce quality and professional appearing letters, forms, and tables; as well as memos and e-mails. 
• Intermediate proficiency with Microsoft Excel (or another spreadsheet software) required.  This includes the ability to:  import data from external sources; create daily and monthly logs and summary reports; insert simple formulas; and manipulate the design and appearance of worksheets.
• Ability to calculate basic math and algebraic equations.
• Excellent verbal and written communication skills in order to communicate effectively with patients, physicians, medical office staff and other PRH employees.
• High school diploma or equivalent required; some college education highly preferred.
• Must demonstrate professionalism, assertiveness in requesting payments and exceptional customer service skills.
• Strong problem-solving skills required to coordinate multiple resources.
• Must posses the ability to work both independently with minimal direction, as well as a team member.

Preferred

• Certified Patient Account Technician or Certified Healthcare Collection Specialist.
• Understanding of medical terminology.

Shift: Various shifts Monday-Friday

FTE: PRN

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