Patient Intake Coordinator, AID - PrairieCare

We are a psychiatric healthcare system, dedicated to providing mental healthcare for all, with seven locations in the Minneapolis/St. Paul metro area, and two additional sites located in Rochester and Mankato. With a robust benefits package, career advancement opportunities, and great workplace culture, we value our employees and the work they do each day for our patients and families. Our services span the full continuum of care for patients, with a variety of roles and opportunities for job-seekers looking for more than a job, but a place where you can grow in your career.

The AID Patient Intake Coordinator is primarily responsible for handling external and internal requests for information and services for all levels of care at PrairieCare. Complete Mental Health Screens over the phone with patients seeking services and schedule Admission Diagnostic Assessments and intake appointments for both program and outpatient clinic services as appropriate. Triage crisis phone calls, provide county crisis resources, and complete safety planning. Coordinate internal and external direct referrals to our services.

Responsibilities and Accountabilities:

• Review, assess and link callers with information about our services.
• Re-direct calls to emergency services as needed.
• Provide county crisis resources as needed.
• Triage crisis calls, assess for safety, and complete safety planning as needed.
• Complete Mental Health Screens over the phone.
• Schedule Admission Diagnostic Assessments.
• Schedule intake appointments for both program and outpatient clinic services.
• Facilitate internal referrals for services.
• Facilitate external direct referrals for services.
• Consult with physicians as needed to facilitate direct referrals into our programs.
• Monitor online channels for patient inquiries through our website and follow up with patients as appropriate.
• Provide effective customer relations pursuant to the policies of Prairie Care.
• Provide external referral resources as needed.
• The nature of this position is highly variable.  At times individuals in this role may be asked to complete Needs Assessments.  While this is not the primary function of this role, staff may be asked to provide support in this manner.

• Requires a Bachelor’s degree in Social Work, Sociology, Psychology or a closely related human services field.
• Two years of supervised experience in behavioral healthcare, meeting the criteria for a mental health practitioner or a license as a Licensed Social Worker (LSW) preferred.
• Experience in triage of psychiatric emergencies is preferred.
• Knowledge of DSM-5 criteria, possess interviewing and assessment skills and display a professional attitude in all aspects of his/her performance.
• Oriented and educated in gender, cultural differences and in age appropriate care for psychiatric and chemical dependency services.
• Must possess skills to communicate clearly and effectively with Clinicians.
• Must have computer skills using Microsoft Office Products including Word and Outlook.
• Must have reliable transportation and telephone.
• Ability to smoothly and rapidly shift between dissimilar tasks.
• Ability to communicate well both verbally and in writing.
• Ability to react quickly and calmly as part of a team to handle volatile and potentially emergency situations.
• Ability to make effective decisions while in stressful situations and circumstances.
• After training, be able to manage disruptive and explosive patients.

PrairieCare is a psychiatric healthcare system experiencing rapid growth in the Twin Cities and southern Minnesota. With multiple sites across the metro, including locations in Rochester and Mankato, PrairieCare has quickly grown to become one of Minnesota’s largest providers of mental health services to children, adolescents, adults, and their families.

PrairieCare does not discriminate against any person based on race, color, national origin, disability, or age in admissions, treatment, or participation in its programs, services, activities, or employment. PrairieCare is an Affirmative Action Employer/Equal Opportunity Employer supporting Veterans, Disabled, and other protected individuals and is committed to a diverse workforce.

PrairieCare is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability.  Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process please email hr@prairie-care.com for assistance.

Offers of employment from PrairieCare are conditional and contingent upon successful clearance of all background studies.