Patient Intake Coordinator - Fora Health

POSITION SUMMARY

The role of the Patient Intake Coordinator is to coordinate all aspects of patient fiscal responsibility to Fora Health Treatment and Recovery while providing high level customer service and support. The Patient Intake Coordinator treats each patient that walks into our facility with the same respect while seeking equitable solutions for patient coverage. The Patient Intake Coordinator determines coverage and coverage needs by assisting with financial resources and other support to ensure our patients receive the quality care they need.

ESSENTIAL JOB FUNCTIONS

• Maintain the integrity and accuracy of the day to day patient information.
• Maintain the integrity and accuracy of the EHR system.
• Ability to assist patients and their families to resolve financial obligations.
• Provide accurate and timely patient financial information.
• Be the primary contact between clinical staff and business office.
• Work closely with management and staff to develop and maintain a working relationship that enhances the two primary goals of revenue expansion and quality control.
• Demonstrate good judgment in providing day to day service to programs and management.
• Demonstrate the ability to work effectively with diverse cultures.

SPECIFIC TASKS

• Tasks are to be completed with little follow-up from supervisor. Support is provided in the form of teamwork and weekly team meetings.
• Greets new clients and all other visitors directly, checks clients in for groups and appointments, notifies counselors of client arrival, takes payments when necessary.
• Answers phones, schedules appointments, takes messages when necessary, sends faxes, and completes copying assignments.
• Meet with all patients to determine their eligibility for program services either prior to admission or within 24 hours following admission.
• Ensure all patients provide necessary documentation regarding eligibility for benefits.
• Assist patients in applying for the Oregon Health Plan.
• Coordinate financial arrangements between patients and insurance company for patients who have benefits other than OHP and for any patient who elects to pay for services and/or who has an insurance plan that requires co-pay or other financial responsibilities on the part of the patient.
• Work with the clinical team to get information necessary to complete the MOTS form as required by the state of Oregon.
• Work with the Business Office to ensure all patient fees are collected and posted appropriately for any patient who has the responsibility to pay fees, and that any past due accounts are acted upon immediately.
• Work with Business Office team to notify patients when payments are past due.
• Become knowledgeable regarding 3rd party payors and their eligibility requirements.
• Can contact 3rd party payors to determine benefits.
• Advise patients and clinical staff of any change in eligibility status and work to solve any eligibility problems.
• Attend and participate in all team meetings as assigned.
• Maintain cleanliness and safety of work environment.
• Exhibit proficient writing, editing, and interpersonal skills.
• Coordinate Authorizations from insurance companies.
• Assist the Billing Specialist documenting and follow up on all action alerts. Notify patients and staff of change in funding or eligibility status.
• Assure all ROIs required by Business Office are complete.
• Place billing information into patient’s chart.
• Provide occasional front desk coverage.
• Special projects and other duties as assigned.

QUALIFICATIONS

EDUCATION AND EXPERIENCE REQUIRED

• High School Diplomas or equivalent
• Bilingual in Spanish perferred

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Proficient in Microsoft Office applications
• Communicate information effectively in writing and verbally
• Strong organizational skills and attention to detail

OTHER REQUIREMENTS

• For employees with a history of substance use disorder or identifying as a person in recovery, Fora Health requires certification of a minimum of two years’ continuous sobriety.
• Successful completion of pre-employment drug test
• Successful completion of Tuberculin test and/or evaluation with negative results or documented evidence of non-communicability
• DHS criminal background approval

WORKING CONDITIONS

• Prolonged use of computer and working at a desk
• Position will require some amount of regular connection to work via cell phone to answer questions and respond to internal and external contacts.
• Position generally works in an indoor office environment with infrequent travel between sites or to special events.
• Position generally works in an indoor office environment with occasional travel between sites or to special events.
• Possible exposure to communicable diseases which can encompass a variety of illnesses and infections, including COVID, tuberculosis, Hepatitis A, B, and C, and HIV.
• Possible exposure to upset, angry, traumatized, disabled or emotionally disturbed adults, adolescents, and families.
• Potential exposure to potentially hazardous cleaning chemicals, personal protective equipment provided.

HOURS AND PAY

We are looking for both a Full Time and Part Time applicant, earning $19.93 to $21.56 hourly (depending upon experience, 5% differential paid for employees bilingual in Spanish). This position is non-exempt and eligible for overtime compensation. The schedule for this position is generally 7:30 AM to 4:00 PM, Tuesday through Saturday but can be subject to slightly change based on company needs

LOCATION

This position is an on-site position at our SE Cherry Blossom location in Portland, Oregon.

ABOUT FORA HEALTH

Looking for a meaningful career? At Fora Health, we employ a team of passionate, diverse and caring people who are committed to carrying out our mission to provide treatment, care and advocacy for all who are affected by substance use disorder. We are seeking dedicated individuals to join our experienced team of professionals in the fight to overcome the stigma of addiction and mental health. Come join one of Oregon’s largest and most reputable providers of substance use disorder and co-occurring mental health treatment for adults!

Fora Health is committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports Fora's mission, each employee will, at a minimum:

1. Have knowledge of substance use disorders.
2. Recognize the importance of family, social networks, and community systems in the treatment and recovery process.
3. Respect the diversity and uniqueness of all people.
4. Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.
5. Uphold the highest standard of customer service to clients, referents, and all community partners.

BENEFITS

• Regence BlueCross BlueShield medical insurance
• Comprehensive dental and vision insurance
• Employer-paid basic life and accidental death & dismemberment insurance
• Additional voluntary insurance (short-term disability insurance, supplemental group life insurance, accident & critical illness insurance, and pet insurance)
• Flexible Spending Account (FSA) for healthcare, dependent care and transportation costs
• 401K plan with Employer Matching up to 6%
• 4 weeks paid vacation, one floating holiday & sick leave
• 10 observed holidays, paid bereavement and paid jury duty days
• Flexible schedules
• Employee Assistance Program
• Discounted 24 Hour Fitness membership from $6.99/month
• One free employee meal on days worked at our Cherry Blossom location
• Online education tools for CEUs
• Critical shift compensation up to double hourly pay rate and shift premiums for certain positions
• Employee referral bonus
• Education grant program reimbursement for continuing education expenses after 90 days of employment
• Loan forgiveness for eligible medical and clinic positions
• Free parking at our two facilities

Employees may be eligible for education grants:

• National Health Service Corps (NHSC)
• NURSE Corps
• Public Service Loan Forgiveness (PSLF)

Fora Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Fora Health encourages applications from those who are in recovery. Please note that we require individuals in recovery to certify that they have at least two years of continuous sobriety upon hire.

Fora Health is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Fora Health conducts a background check for all positions upon offer of employment. Government regulations, contractual requirements, or the duties of certain jobs may require us to take appropriate action to address prior criminal convictions.

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