Patient Intake Representative - General Surgery- Physician Practice - Hackensack Meridian Health

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Patient Intake Representative is responsible for providing administrative care to patients through the in-take and out-take registration process.

*Travel to Holmdel required*

A day in the life of a Patient Intake Representative at Hackensack Meridian Health includes:

• Check-in and greet patients/family members and ascertain their needs and direct them accordingly (as assigned)
• Enter new patient data into computer and update information as needed
• Schedule and pre-authorize appointments for imaging and laboratory studies
• Verify referral and co-pay information on computer
• Assist patients with proper completion of paperwork to ensure accuracy
• Check-out patients ensuring that follow-up appointments, patient instructions and patient records are settled (as assigned) 
• May assist with the insurance precertification process as needed
• Assist with medical records including evaluating chart data and obtaining and filing charts
• Retrieve answering service messages and rerouting of phone lines (as assigned)
• Maintain HIPAA standards throughout the patient in-take and out-take process
• Collect co-pays and balance intake of monies received
• May go over clinical procedures with patients and give patient instructions as needed
• Perform other duties as assigned which are supportive in nature to the essential functions of the bb, but which may be altered or redesigned depending upon individual circumstances, licensure and certifications
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.
• Lifts a minimum of 5 lbs., pushes and pulls a minimum of 5 lbs. and stands a minimum of 1 hour a day.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Excellent communication and organization skills required
• Ability to type -35WPM with minimal errors is required
• Must be able to maintain patient confidentiality

Education, Knowledge, Skills and Abilities Preferred:

• Knowledge of medical terminology preferred
• Prior clerical training, knowledge and/or two years of experience in a health care setting preferred 

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!