Patient Liaison - Lenox Hill Radiology
Brooklyn, NY 11201
About the Job
We invite you to come join the RadNet Radiology team as Patient Liaison.
This position serves as a medical receptionist and is responsible for greeting in a courteous and professional manner all incoming patients, visitors, physicians, vendors or other individuals. The purpose of this position is to provide direct assistance to patients, their families, staff and management, with the resolution of concerns, as well as support the rights and responsibilities and personal interests of the patient population in general.
As a Patient Liaison, you will have the opportunity to:
- Responsible for all functions that place in the waiting room itself (greeter desk included).
- Some leadership over the PSR’s in conjunction with the PSR team lead/manager.
- Responsible for communicating deficiencies at the front desk to front desk manager.
- Required to carry a transient ThinkPad needed for scheduling, registration, access to systems.
- Primary facilitator of all patient complaints, feedback, and compliments.
- The person will investigate patient feedback with manager, team lead supervisor.
- Responsible for communication between front desk and technologists regarding delays.
- Assist manager with process improvement (office workflow from patient point of view).
- This employee is working for and on the behalf of the patient.
- Responsible for follow-up in conjunction with manager.
- Keep spreadsheet of all patient feedback (Excel) in efforts to identify areas of best practice, areas requiring immediate attention and/or improvement.
We offer competitive pay and full benefits including: medical / dental / vision coverage, paid time off, paid holidays, a pre-tax 401k plan, a pre-tax flexible spending plan, education reimbursement, free life insurance, advancement opportunities, hands-on training, inter-company transfer opportunities, and a host of other perks! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.
Become a valued member of our growing company by submitting your resume.
Minimum Qualifications, Education and Experience
- High School Diploma/GED required.
- Ability to consistently function professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, vendors as well as referring physicians and their staff.
- Demonstrate initiative, personal awareness, professionalism and integrity, and exercise confidentiality in all areas of performance.
