Patient Liaison - Concierge Medicine - Full Time 8 Hour Days (Exempt) (Non-Union) - University of Southern California

Provides specialized assistance to patients and their families to effectively navigate through the Keck Medicine of USC's complex process of scheduling, admitting, discharge and follow-up to ensure a positive and simplified experience. Manages complaints and provides service recovery. Provides specialized professional support services to administrators and/or project managers in administrative projects. Assists in the administration and coordination of a variety administrative projects including planning, budgeting, organizing, research and delivery of services. Essential Duties: Administration and coordination of a variety of projects and provides quality control. Develops and implements project goals, strategies and the development and implementation of policies. Assists with short and long term planning and design of project direction and objectives. Provides administrative functions such as planning, organizing, coordinating, scheduling and implementing project activities to meet objectives. Creates and ensures a positive, proactive patient experience for all patients, ensuring any special needs and requirements are met. Determines patient care needs and directs patients accordingly. This includes scheduling for appointments and patient registration. Ensures patient charts are prepared prior to appointment including x-rays and pertinent lab work, makes arrangements to obtain any special equipment needed. Sets up exam rooms, assists physician with exams as needed, monitors patient flow. Interfaces with faculty and/or staff and external contacts necessary to complete project assignments or for information exchange. Resolves problems or questions referred by project staff or administrators. Develops and maintains electronic databases and/or other records for reporting purposes. Enters and/or verifies database transactions as necessary. Provides technical support and design enhancements. Handles patient complaints received from initial intake to resolution and follow-up as directed; makes sure all complaints are entered into the appropriate database. Ensures health care delivery areas are fully stocked, organized, cleaned/disinfected while ensuring compliance with infection control policies. Handles supply ordering and equipment maintenance/monitoring. Ensures that physician orders for medications and treatments are implemented by the appropriate staff. Performs other related duties as assigned or requested. Required Qualifications: Req Bachelor's degree in public relations, human resources/personnel management, psychology, counseling or related field. Combined experience/education as a substitute for education Req 4 years Experience in related field. Req 3 years Client Management experience. Req Demonstrated interpersonal, communication and customer service skills. Req Ability to establish and maintain effective working relationships with physicians, managers, staff, volunteers, auxiliary member, community and volunteer organizations, media and general public. Req Ability to communicate effectively in English both verbally and in writing.

Preferred Qualifications:

Pref Master's degree in a related field Pref Specialized/technical training Graduate from an accredited Medical Assistant Program Pref 7 years Experience in related field. Pref Knowledge of medical terminology preferred. Pref Familiarity with word processing, GECB, COR, Cerner, ProSolv, and scheduling software is preferred. Pref Certified Phlebotomy Technician - CPT (CA DPH) Current and valid California Phlebotomy Certificate. Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) Req Basic Life Support (BLS) Healthcare Provider from American Heart Association The annual base salary range for this position is $60,320.00 - $94,020.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is a smoke-free environment USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. Read USC’s Clery Act Annual Security Report Affirmative Action and Equal Opportunity Plan Pay Transparency Non-Discrimination USC is an E-Verify Employer Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$115087.htmld USC is a leading private research university located in the heart of downtown Los Angeles – a global center for arts, technology and international business. As the largest private employer in the city – responsible for more than $5 billion annually in economic activity in the region – we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work. Application help If you need assistance during the application process, see our application help. (If you already work for USC, see Your USC career.) At any point you may also contact our HR Service Center for help at (213) 821-8100 or uschr@usc.edu.