Patient Liaison - Serenity Healthcare

Patient Liaison  

Serenity is a rapidly growing Healthcare Tech company committed to creating the finest patient experience. The primary responsibility of this role is to ensure that our patients billing concerns are acknowledged and resolved. This position is critical to our billing team, ensuring that patients understand their billing statements and are willing to make payments toward their account balances. This position will interact with patients via phone calls, emails, etc. to alleviate billing concerns. 

Responsibilities  

• Verifying patient insurance benefits 

• Work with insurance representatives to review and reprocess claims as needed 

• Assisting Patient Care Coordinators in answering patient questions 

• Collaborate with practice managers to best support and serve our patients 

• Speak with patients directly to best identify and resolve their billing issue 

• Research patient accounts and communicate findings 

• Communicate with patient through email, text, or phone call 

• Take patient payments 

• Fulfill patient requests for itemized statements 

• Other duties as assigned  
   

Qualifications 

• Basic office skills (faxing and transcribing).  

• Ability to file documents electronically 

• Some knowledge of medical billing 

• Strong interpersonal skills with ability to talk with both providers and patients  

• Ability to be positive, friendly and deliver on tasks assigned 
   

Benefits 

• Competitive pay (DOE) 

• Medical, Dental, Vision insurance 

• Life Insurance 

• Flexible spending account 

• Paid time off 

• 401k  
   

Who We Are 

Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. We believe people should live their best lives, and mental health is a substantial segment of total well-being. We bring the same passion we have for improving our patient’s lives to providing a work experience that will help you do your best work, enjoy the time you invest at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both.