Patient Logistics Coordinator - CommonSpirit Health

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

This is an onsite position in our Phoenix, AZ Command Center for a Bed Control Patient Logistics Coordinator. 

Position Summary:

The Patient Logistics Coordinator performs on activities delegated by the Transfer Center RN and Patient Logistics Manager to facilitate the appropriate placement of patients within Dignity Health GSSA and specialized facilities. The incumbent uses effective interpersonal skills in all interactions involved with the position including the explanation of care needed as directed by the Transfer Center RN sending physician or receiving physician. This position assists with the process of efficiently and effectively coordinating movement of patients throughout the designated Dignity Health facilities and in specialize care facilities; specifically inpatient psychiatric. The Patient Logistics Coordinator assists in implementing the transfer of care plan through effective communication with care providers and administration.  Reports to the Patient Logistics Manager.

Core Duties:

• Works independently to facilitate the placement of patients as directed by the Patient Logistics Manager Patient Logistics RN and physician orders
• Facilitates the transfer of patients to the appropriate facility and unit
• Identifies potential problems and brings them to the attention of the Supervisor ANS and/or Leadership to prevent and/or resolve barriers to timely placement and/or transfer of patients throughout the acute care setting
• Communicates with referring and receiving facility staffs to ensure timely placement of patients to the appropriate level of care and unit
• Documents activities clearly and accurately to promote effective communication with members of the care team including Transfer Center Hospital EDs Hospital Units Leadership and receiving facilities.
• Uses effective communication skills with colleagues customers physicians and care team members both internal and external to facilitate the timely placement of patients
• Willingly provides and accepts direct constructive feedback to and from colleagues
• Verbalizes knowledge and support of Dignity Health and department Mission and Vision statements.
• Exhibits a customer oriented philosophy that emphasizes both internal and external relationships focusing on customer vendor and patient expectations and strives to exceed them
• Actively participates in and encourages others to utilize creative and innovative approaches to accomplish duties
• Performs duties in a self-directed manner with minimal supervision or direction

We offer the following benefits to support you and your family:

• Health/Dental/Vision Insurance
• Flexible spending accounts
• Voluntary Protection: Group Accident Critical Illness and Identity Theft
• Adoption Assistance
• Employee Assistance Program (EAP) for you and your family
• Paid Time Off (PTO)
• Tuition Assistance for career growth and development
• Retirement Programs
• Wellness Programs

Minimum Required:

• Experience in health care setting preferably with 1 year in an acute care setting, and or 1 year of call center experience
• Proven proficiency with Microsoft Office applications.
• Proficient or able to become proficient within 3-months with Google Workspace, Ability to navigate hospital software and typing skills.
• Excellent verbal and electronic communication stills, including professional telephone and email etiquette
• Able to type minimum of 40 words per minute without mistakes
• Flexible and adaptable to change
• Able to lift 20 lbs. 

Preferred/Desired:

• 1+ years working in a healthcare setting
• Familiarity with Cerner and TeleTracking

Minimum Skills Required

• Experience in health care setting, preferably in bed control and/or transfer center capacity
• Must have the ability to coordinate effectively with a variety of customers including providers, hospital and office staff, health plans, medical groups, internal departments, community resources, and peers.
• Knowledge of levels of care and basic medical terminology
• Ability to work independently and apply critical thinking skills toward making appropriate decisions, as well as in a team environment
• Ability to multi-task and prioritize
• Detail oriented
• Excellent organizational and communication skills and ability to meet timeframes
• Ability to learn quickly and retain complex information