Patient Navigator (Case Manager) - MIND 24-7
Phoenix, AZ
About the Job
Why MIND 24-7 ?
MIND 24-7 is an Arizona-based company that is fundamentally changing delivery of behavioral health care by offering accessible and immediate walk-in mental health facilities that are open 24 hours a day. Services provided include Psych Express Care (2-3 hour intervention), Psych Crisis Care, and Psych Progressions (Outpatient Therapist Services). MIND 24-7 not only enhances the quality of patient care, but reduces pressure on the mental health system, reducing costly emergency room visits, in-patient treatment, and readmissions for crisis care. In the first year, with now over 450 team members, the company has opened three facilities in the Greater Phoenix are and has served over 10,000 individuals in need of care. Immediate rapid expansion into additional states is planned for the coming year.
The Patient Navigator provides case management and care coordination as part of a multidisciplinary clinical team; Navigator, Nurse, Behavioral Health Medical Professional (BHMP), Patient Advocate and Patient Care Coordinators. The Patient Navigator will be responsible for coordination of care activities, follow up activities, resource development, assessment, and treatment planning, staffing cases with clinical team members and discharge planning.
ESSENTIAL JOB FUNCTION
- Monitors daily activities and coordinates care with crisis center and outpatient staff
- Will communicate with the clinical team to ensure client's goals and objectives are clear
- Coordinates with family members and team on service delivery methods and options
- Coordinates staffing with other team members
- Coordinates with clinical team regarding client appointments
- Provides recommendations to identify how to assist patient with any social determinant needs identified
- Works with member and family to educate on needed services as well as advocate for additional services identified
- Performs case management duties as defined in each member's individualized treatment plan
- Completes all needed documentation for behavioral services provided
- Other duties as assigned
- Will attend supervision sessions as required.
- Will complete all other required trainings as assigned.
- Depending on setting, may also:
- Float among various clinical services, where qualified and competent
POSITION QUALIFICATIONS
Minimum Qualifications:
- High School Diploma or equivalent and 4 years of behavioral health experience
- Associate degree in Psychology or related field and 1 year of behavioral health experience
- Bachelor's Degree in Psychology or related field
- Level 1 Fingerprint Clearance Card, or ability to obtain upon hire
- Food Handlers Card desired or willingness to obtain or willingness to obtain has context menu
With a passion for hiring and retaining the best, MIND 24-7 offers the most competitive benefits in the market that begin within 30 days for full-time Team Members! Included are medical, dental, vision, health savings account, flexible spending accounts, telemedicine, company paid life insurance and disability, voluntary plans, discounted gym memberships, 401K with company contribution, generous paid time off along with holidays, team member appreciation days. We even provide an incredible break room stocked full of complimentary snacks and beverages. We want the best team members, so we provide the best benefits.
