Patient Navigator Coordinator - Willamette Valley Cancer Institute & Research Center

Patient Navigator Coordinator

Navigating the cancer care continuum is a long a difficult process. Having skilled professionals acting as guides to light the path make the journey significantly easier. Willamette Valley Cancer Institute and Research Center is looking for a Patient Navigator Coordinator to help lead our patients to a more positive experience. Come share your shining light with our patients, and help be part of a brighter future.

The general pay scale for this position at WVCI is $21.65 - $31.24. The actual hiring rate is dependent on many factors, including but not limited to: prior work experience, education, job/position responsibilities, location, work performance, etc.

Employment Type: Regular Full Time
Benefits: M/D/V, Life Ins., 401(k)
Location: Eugene, OR

• Works under direct supervision of the Support Services Supervisor and in tandem with the Oncology Nurse Navigator, Social Worker, Dietitian, and Multidisciplinary Team to coordinate patient care through all phases of the care continuum.
• Educates patients, families, and caregivers about the role of the Patient Navigation Coordinator.
• Facilitating communication among health care providers.
• Supporting patients and families with completion of medical forms.
• Coordination of necessary clinical appointments, and Conveying information about internal and external resource availability.
• Supports the Multidisciplinary team in reporting patient and family challenges and assists with potential solutions, while considering the patient’s values and cultural, spiritual, and social needs.
• Coordinates patient needs for appointments and schedules appropriately to expedite the plan of care.
• Ensures closure of all referral loops, internal and external, through procurement and inclusion of referral documentation in the medical record in a timely manner.
• Appropriately documents all patient interactions and services provided within the electronic medical record.
• Acts as a liaison and advocate for patients, families and caregivers when assisting the multidisciplinary team.
• Serves as a liaison/contact for referring physicians, external medical offices and patients in a timely, professional manner.
• Participates in continuous process improvement of patient outcomes, assuring appropriate utilization of resources to increase patient, family, and caregiver satisfaction.
• Maintains patient privacy according to local and national laws, treating all patient and family information as privileged and protected.
• Participates in local and US Oncology Network-sponsored events to share lessons learned and best practices in patient navigation.
• Supports and adheres to US Oncology Network Compliance Program, including Code of Ethics and Business Standards.

• High school diploma or GED; advanced education preferred.
• Minimum four (4) year’s experience working in a clinical health care environment is required.
• Medical Assistant (certified) experience with medical, radiation, and /or surgical oncology/hematology patient population preferred.
• Oncology-related education, planning, management, or similar experience is preferred.

Critical Skills:

• Strong organizational and interpersonal skills.
• Strong knowledge and proficient use of an electronic medical record (EMR) system.
• Proficiency in reviewing medical records and other patient care information.
• Strong knowledge and understanding of HIPAA compliance and patient confidentiality regulations and policies.
• Ability to prioritize and re-prioritize quickly.
• Ability to develop collaborative relationships and work in teams, including medical, surgical, and radiation oncologists and referring providers.
• Strong written and verbal communication skills, including medical terminology and therapeutic interventions available.
• Ability to work with minimal supervision.

Additional Knowledge/Skills

• Strong customer service skills.
• Strong knowledge of oncology patient care and outpatient practice workflow.
• Intermediate computer skills, including MS Office applications, internet querying, etc.
• Knowledge of local community resources.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear.  Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination.  Requires standing and walking for extensive periods of time.  Occasionally lifts and carries items weighing up to 40 lbs.  Requires corrected vision and hearing to normal range.

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.