Patient Navigator (WWHP) - North Country HealthCare AZ

North Country HealthCare is transforming healthcare for rural Arizona as a Primary Care, Federally Qualified Teaching Health Center. We provide Family Medicine, Pediatrics, Obstetrics/Gynecology, Dental, Physical Therapy, and Behavioral Health services to the under-served population throughout northern Arizona. We believe in practicing integrative care in an inclusive culture. We treat some of the most vulnerable rural populations in the United States while supporting North Country's mission. We are proud of our Family Medicine Physician Residency, our medical education programs, and our passionate team.

Description
The Well Woman HealthCheck Program helps low-income, uninsured, and underinsured women gain access to breast and cervical cancer screening and diagnostic services. We are looking for a Patient Navigator that has an interest in guiding patients through the healthcare system to ensure timely screenings, diagnosis, and treatment. The Patient Navigator must be computer savvy and enjoy working in an office environment completing and processing large amounts of paperwork and computer data entry with accuracy and within specific timeframes.

The Patient Navigator facilitates breast and cervical cancer screening for uninsured, program eligible clients. They are responsible for determining client eligibility, identifying allowable services, and securing medical appointments for new and returning Well Women HealthCheck Program (WWHP) clients. The Patient Navigator component includes monitoring and documenting screening results and case managing abnormal results appropriately. Additionally, the Patient Navigator identifies and mitigates screening barriers clients may encounter and assists them in completing their screenings, diagnostics and initialization of treatment with reminders, education while ensuring Quality Core Indicators are met and/or exceeded.

Duties

• Contact clients for annual follow-up by phone and by mail
• Intake and verify program eligibility of new and returning clients
• Route ineligible clients to other services such as the Market Place, Medicare or sliding fee services
• Maintain an accurate phone/client encounter log (internal and external referrals tab)
• Identify services for which each client is due and schedule appropriate medical appointments
• Assist with cancer screening and diagnostic education of clients and clinic patients, as needed
• Verify timely completion and return of enrollment paperwork and assist clients with completing paperwork as needed
• Make reminder calls to decrease no shows and reschedule no-shows as needed
• Ensure that medical staff have any paperwork and information needed for appointments scheduled
• Track clients, appointments, and screening & diagnostic outcomes in appropriate spreadsheet and/or database and follow-up with clients as needed
• Secure schedule template and assist with planning and implementation of screening events
• Help interpret for our clients as needed

Requirements

• Associate's degree or equivalent related experience
• Attention to detail, and organization strategies (to effectively prioritize and meet deadlines)
• Must keep private health information confidential and comply with HIPPA guidelines
• Flexibility to work an occasional weekend day or travel out of town for screening days
• Competency with Microsoft Office, specifically Word, Excel, and Outlook
• Ability to schedule and use Electronic Medical Records in Centricity
• Ability to accurately enter and pull data from our FileMaker Pro database
• Experience with databases, data entry and/or practice management systems preferred
• Work experience with confidential information (medical, HR, legal, financial, etc.) preferred
• Customer Service training or work experience preferred
• Bilingual, Spanish/English speaking preferred

Compensation
Starting at $20.82/hr+ DOE

Benefits
North Country HealthCare is proud to offer a full range of benefits to our full and part time employees beginning day one, including:

• Medical insurance for as little as $5 per paycheck.
• Dental and Vision insurance.
• Critical Illness, Accident, and Hospital Stay supplemental coverage.
• Employer-paid life insurance, disability, and Employee Assistance Program.
• 401k with a 4% employer match.
• Up to $5,250 towards student loan repayment or educational tuition reimbursement annually, professional development support, and internal career growth opportunities
• Additionally, employees earn up to seven weeks of paid time off annually, with accrual beginning on day one.

We are focused on building a diverse and inclusive workforce. If you're excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

North Country HealthCare is a VEVRAA Federal Contractor and an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.

North Country HealthCare is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at humanresources@nchcaz.org. Please do not send resumes to this email address.