Patient/Office Coordinator - King's Daughters

• JOB SUMMARY
  • Assists the Clinical or Office Supervisor in supervision of office staff and the daily office management activities of the practice. Performs and provides secretarial guidance and support services such as preparing correspondence, receiving visitors, scheduling meetings, maintaining files and conducting special project/reports as assigned while ensuring all office staff meets guidelines for Patient Privacy Act (HIPPA), JCAHO protocols and KDMC mission and vision statements. Responsible for; promptly and professionally greeting and assisting customers, scheduling appointments and accurately completing patient registration information, proper telephone etiquette and processing information for billing.
• DUTIES AND ESSENTIAL FUNCTIONS
  • Overall performance rating of below indicated essential job duties:
  • Monitors, audits and works work ques
  • Answer phones, schedule appointments, complete patient referrals and documentation in a timely manner.
  • Complete all registration activities, check-in to check-out, obtain and maintain current demographics and insurance information.
  • Daily cash management (collects payments, explain financial requirements, etc.), includes daily balancing, verification, and deposit.
  • Insurance verification prior to patient visit, when applicable.
  • Manage office correspondence, medical record documentation, and process medical records requests.
• EDUCATION/LICENSE/CERTIFICATION/OTHER REQUIREMENTS
  • Minimum requirement:
    • Minimum requirement: High School diploma or GED.
    • One year related experience in a medical practice setting
    • Must be able to type 35 cwpm
  • Preferred qualifications:
    • Associate Degree in Health Administration
• WORKING ENVIRONMENT
  • Works indoors in an office/clinic setting
  • The noise level is usually moderate
• PHYSICAL DEMANDS
  • Constantly required to maintain a stationary position behind a computer.
  • Frequently required to move about inside the department.
  • Constantly required to communicate telephonically and face to face with colleagues and customers.
  • Constantly required to operate a computer and telephone.
  • Constantly required to lift and/or move up to 10 pounds.
  • Frequently required to lift and/or move up to 25 pounds.
  • Occasionally required to lift and/or move up to 50 pounds
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception

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