Patient Placement Specialist - Intermountain Health
Murray, UT
About the Job
Job Description:
This is a PRN position, 0 hours. Work where there is holes/needs/sick calls, which could include evenings and weekends. Holiday we ask that you work 1 summer holiday and 1 winter holiday. Remote is not available at this time.
Located at Valley Center tower, 5373 Green St. Salt Lake City UT 84123
The Patient Placement Specialist serves as the first point of contact for the Patient Placement department. This role works closely with the House Supervisor and Patient Flow Nurse to facilitate patient flow and maintain efficient throughput within the hospital.
Essential Functions
+ Serves as the primary contact for all bed requests from all portals of entry. Communicates complex clinical knowledge regarding admission status and bed availability with facilities, physicians, nurses and other clinical personnel in an appropriate and timely manner.
+ Makes appropriate bed assignments in Teletracking for all routine bed requests using the patient placement matrix. Prioritizes bed assignments based on urgency of request. Monitors Teletracking for bed requests, bed availability, and anticipated and confirmed discharges. Monitors lengthy or outstanding inpatient bed requests to cancel or update admission requests.
+ Answers phone calls and communicates and/or escalates complicated placements and phone calls to the Patient Flow nurse.
+ Works with the Patient Flow nurse to process direct admissions and out of network admits.
+ Reviews Emergency department volume and surgery schedule to track patient status changes and estimated arrivals.
+ Learns new systems and multi-tasks in difficult situations.
Skills
+ Interpersonal Communication
+ Documenting
+ Word Processing
+ Time Management
+ Customer Service
Required Qualifications
+ Demonstrated experience working in customer service.
+ Demonstrated experience in the medical field.
+ Demonstrated strong communication, customer service and organizational skills.
+ Demonstrated ability to set priorities and problem solve, independently.
+ Demonstrated ability to handle stressful situations with resolute demeanor.
+ Demonstrated ability to function well in a team environment.
+ Demonstrated motivated and self-directed.
Preferred Qualifications
+ Medical terminology background.
Physical Requirements:
Physical Requirements
+ Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
+ Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
+ Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
Location:
Valley Center Tower
Work City:
Murray
Work State:
Utah
Scheduled Weekly Hours:
0
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.38 - $26.65
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
All positions subject to close without notice.
This is a PRN position, 0 hours. Work where there is holes/needs/sick calls, which could include evenings and weekends. Holiday we ask that you work 1 summer holiday and 1 winter holiday. Remote is not available at this time.
Located at Valley Center tower, 5373 Green St. Salt Lake City UT 84123
The Patient Placement Specialist serves as the first point of contact for the Patient Placement department. This role works closely with the House Supervisor and Patient Flow Nurse to facilitate patient flow and maintain efficient throughput within the hospital.
Essential Functions
+ Serves as the primary contact for all bed requests from all portals of entry. Communicates complex clinical knowledge regarding admission status and bed availability with facilities, physicians, nurses and other clinical personnel in an appropriate and timely manner.
+ Makes appropriate bed assignments in Teletracking for all routine bed requests using the patient placement matrix. Prioritizes bed assignments based on urgency of request. Monitors Teletracking for bed requests, bed availability, and anticipated and confirmed discharges. Monitors lengthy or outstanding inpatient bed requests to cancel or update admission requests.
+ Answers phone calls and communicates and/or escalates complicated placements and phone calls to the Patient Flow nurse.
+ Works with the Patient Flow nurse to process direct admissions and out of network admits.
+ Reviews Emergency department volume and surgery schedule to track patient status changes and estimated arrivals.
+ Learns new systems and multi-tasks in difficult situations.
Skills
+ Interpersonal Communication
+ Documenting
+ Word Processing
+ Time Management
+ Customer Service
Required Qualifications
+ Demonstrated experience working in customer service.
+ Demonstrated experience in the medical field.
+ Demonstrated strong communication, customer service and organizational skills.
+ Demonstrated ability to set priorities and problem solve, independently.
+ Demonstrated ability to handle stressful situations with resolute demeanor.
+ Demonstrated ability to function well in a team environment.
+ Demonstrated motivated and self-directed.
Preferred Qualifications
+ Medical terminology background.
Physical Requirements:
Physical Requirements
+ Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
+ Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
+ Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
Location:
Valley Center Tower
Work City:
Murray
Work State:
Utah
Scheduled Weekly Hours:
0
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.38 - $26.65
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
All positions subject to close without notice.
Source : Intermountain Health
