Patient Portal Application Analyst - Steward Health Care

Summary:

• The Patient Portal Application Analyst is responsible for analysis, design, testing, documentation, training, report writing and daily user support
• Ability to interpret and develop project plans, functional/operational specifications, flowcharts, input and output specifications (including file structures and record layouts) and flowcharts
• Determine and accommodate the impact of various system changes on users, automated or manual, troubleshoot various problems and respond to user department needs
• Interact with all level of users throughout the organization to clarify and verify requirements at all stages of analysis, design, and implementation

Key Responsibilities:

• Demonstrates solid applications knowledge of at least one software environment (ie. Application, language) and the ability to quickly learn and apply new technologies.
• Applies well-defined and disciplined implementation and support processes and procedures
• Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards
• Able to work within defined project plans under the direction of a lead/senior analyst, program manager or applications manager utilizing recognized project management methodology
• Confers with the Project Management Office [PMO] hospital directors and directors involved with new system implementations and system upgrades to assist in finding solutions by reviewing and validating functional specifications, identifying resources and establishing a team to implement the solution
• Participates in the identification and resolution of basic application problems and procedures, suggesting solutions to identified problems
• Responsible for routine communication to customers, department heads and project team members on issues, project status, software enhancements/fixes
• Schedules department meetings, provides on-site training, troubleshooting and consulting
• Responsible for responding to issues, questions and requests in a timely manner, related to information systems on the Patient Portal application
• Performs on-call duties and off hours support as required
• Conducts core group and end user training classes and/or presentations as required

Knowledge & Skills:

• Must demonstrate strong analytical, organizational, verbal and written communication skills.
• Strong analytical, problem-solving skills
• Ability to cooperatively and effectively work with people from all organizational levels and build consensus through negotiation and diplomacy
• Ability to manage a small project and to prioritize and delegate accordingly
• Knowledge of PC applications, e.g., Microsoft Office Suite and Project, PowerPoint preferred
• Must possess strong teaching skills

Experience:

• Recommended: Bachelor's Degree in health-related field or Information Systems.
• Minimum Experience: At least 2-5 years of related work experience and/or training.
• Ability to prioritize and simultaneously work on multiple tasks and projects.

This is a fully remote position available to only individuals residing in: Arizona, Arkansas, California, Connecticut, Florida, Georgia, Louisiana, Massachusetts, Michigan, Mississippi, Montana, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, or Utah.