Patient Registration Clerk - King's Daughters

• JOB SUMMARY
  • Assists the department with clerical/administrative duties in an effort to maintain smooth operations of department, enhanced customer experience and improved quality.
• DUTIES AND ESSENTIAL FUNCTIONS
  • Overall performance rating of below indicated essential job duties:
  • Courteously greets customers and answers phone calls and routes calls or takes accurate messages as appropriate and follows-up as necessary.
  • Ensures accurate revenue cycle information by registering patients in EPIC, scheduling appropriately based on orders, performing insurance verification and pre-certification if necessary.
  • Assists customers with questions or concerns and provides appropriate answers or directs to appropriate individual.
  • Ensures that all general office duties such as, but not limited to mailing, word processing, filing/scanning, paperwork processing, maintaining/ordering supplies are done in a professional and efficient manner.
  • Maintains organized work area for optimal efficiency.
  • Performs general record keeping functions specific to the department and in accordance with established procedures such as, but not limited to file maintenance, logs and reports as assigned by leadership.
  • Processes information requests, such as medical records requests, in a timely manner while maintaining confidentiality
  • Collects payments from patients applicable to the services being provided and follows established policies and protocols associated with handling cash, checks, credit cards and payroll deduction.
  • Works in multiple registration locations and/or areas as assigned
• EDUCATION/LICENSE/CERTIFICATION/OTHER REQUIREMENTS
  • Minimum requirement:
    • High School Diploma or GED.
    • Must type 35 words per minute
  • Preferred qualifications:
    • Associate’s Degree
    • One year healthcare related experience
• WORKING ENVIRONMENT
  • Works indoors in an office/clinic setting
  • The noise level is usually moderate
• PHYSICAL DEMANDS
  • Constantly required to maintain a stationary position behind a computer.
  • Frequently required to move about inside the department.
  • Constantly required to communicate telephonically and face to face with colleagues and customers.
  • Constantly required to operate a computer and telephone.
  • Constantly required to lift and/or move up to 10 pounds.
  • Frequently required to lift and/or move up to 25 pounds.
  • Occasionally required to lift and/or move up to 50 pounds
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception

PI253915269