Patient Registration Coordinator - Raleigh, NC at Option Care Health

Extraordinary Careers. Endless Possibilities.

With the nation’s largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 6,000 team members including 2,900 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and employees.

As a two-year recipient of the Gallup Exceptional Workplace Award, we recognize that part of being extraordinary is building a thriving workforce that is as diverse as the patients and communities we serve.
Join a company that is taking action to develop a culture that is more inclusive, respectful, engaging and rewarding for all team members. We are committed to hiring, developing, and retaining a diverse workforce.

Job Description Summary:

The Patient Registration Coordinator is a key role in the transition of a patient coming onto Option Care services. Patient Registration Coordinators are responsible for coordinating transition services with internal and external partners to ensure the accuracy and completeness of all required documentation is of the highest quality while providing exceptional customer service. Patient Registration are responsible for proactively building strong relationships with referral sources, account managers, care transition coordinators and internal nursing, pharmacy and revenue cycle team members.

Job Description: ​

Job Responsibilities (listed in order of importance and/or time spent)

Interacts with external service providers and the Option Care Commercial Team to transition new patients onto service with Option Care. 

Coordinates the onboarding of referrals between different functional areas within Option Care including Pharmacy, Nursing, Warehouse and Revenue Cycle.

Proactively maintains and grows relationships with referral sources and serves as a key point of contact and representative of Option Care. Attend meetings with key accounts as needed.

Communicates frequently with the Commercial team to provide updates on patient referral status and resolve any related issues.

Responsible for collecting, reviewing and completing applicable care transition documents.  Participates with any data collection required.

Maintains confidentiality of patient and proprietary information and observes legal guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.

Accountable for setting new patients up on autopay, discussing copay assistance plans and foundation assistance plans and transferring patients to patient pay team if applicable to discuss FAA and other payment options. 

Supervisory Responsibilities

Does this position have supervisory responsibilities?

(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

No        X

Yes        

Basic Education and/or Experience Requirements

High School Diploma with 1 year of customer service/account management experience or patient registration/revenue cycle management experience OR an Associate’s Degree, LPN or Pharm Tech license.

Basic Qualifications

Experience establishing and maintaining relationships with individuals at all levels of the organization.

Experience providing customer service to internal and external customers, including meeting quality standards of services and evaluation of customer satisfaction.

Basic PC skills including email, Microsoft Word, Excel and PowerPoint.

Experience in identifying operational issues and recommending process improvements.

Strong organization and planning skills.

Travel Requirements:  (if required)

N/A

Preferred Qualifications & Interests (PQIs)

LPN, RD or Pharm Tech licensure and/or experience

Previous Infusion Medical Billing/Collections or Intake/Admissions Experience.

This job description is to be used as a guide for accomplishing Company and department objectives, and only covers the primary functions and responsibilities of the position. It is in no way to be construed as an all-encompassing list of duties.

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Benefits:

-401k

-Dental Insurance

-Disability Insurance

-Health Insurance

-Life Insurance

-Paid Time off

-Vision Insurance

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

​