PATIENT REGISTRATION REP - CommonSpirit Health
SAN LUIS OBISPO, CA 93401
About the Job
About this position:
Employing excellent customer service skills the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered primary duties include: a)Appropriate patient identification b)Collecting accurate and thorough patient demographic data c)Obtaining insurance information and verifying eligibility and benefits d)Determining and collecting patient financial liability e)Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally the Patient Registration Representative is an information source for patients and families by explaining hospital policies patient financial responsibilities and Patient Rights and Responsibilities.
Minimum Requirements:
- Minimum 1 year of experience working in a hospital Patient Registration department physician office setting healthcare insurance company revenue cycle vendor and/or other revenue cycle related roles.
- High School diploma GED or equivalent.
- Able to perform basic mathematics for payment calculation.
- Intermediate to advanced computer skills.
- Thorough understanding of insurance policies and procedures.
- Working knowledge of medical terminology.
- Experience in requesting and processing financial payments.
Preferred Qualifications:
- Minimum 2 year of experience working in a hospital Patient Registration department physician office setting healthcare insurance company revenue cycle vendor and/or other revenue cycle related roles.
- Knowledge of charity care programs as well as the various government and non-government programs preferred.