Patient Registration Team Leader - Signature Healthcare

Signature Healthcare is Southeastern Massachusetts’ premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.

Position Summary:

Oversee daily functions of Patient Registration Reps., train new hires, resolve issues within scope of responsibilities.

Location: 680 Centre Street, Brockton, MA

Department: Patient Registration

This is a full-time 40 hour/week evening position

Responsibilities:

• Serves as a resource for Patient Registration and Admitting staff and other associates regarding department policies and procedures. Assists with orientation and training of new team associates, cross-training for team associates and ongoing education and development.
• Assist in and assigns corrections of patient demographic, insurance, and physician information so that information is complete prior to billing patients and third parties as directed by Supervisor/Director.
• Acquires and maintains proficiency in all registration and admitting practices and operations specific to team responsibilities.
• Reviews reports and/or auditing activity to identify accounts with inaccurate and or missing data including patient demographic, guarantor, insurance, and physician information.
• Works with the Supervisor and Director of Patient Access to identify opportunities for process improvement and/or corrective action regarding data integrity performance of associates.
• Functions as a working member of the registration team and expected to be a subject matter expert.
• Acts as a resource for admitting staff as needed. Maintaining close contact with the Nursing Liaison and Admitting Officer.
• Assists with the completion of department projects and activities within established parameters to maximize productivity and achieve department goals. Shares a common understanding of department concepts and objectives and works to achieve those objectives
• Develops and maintains necessary training materials.

• Knowledgeable of all the team’s job responsibilities and is able to assist in that responsibility when necessary.

• Documents issues and identifies opportunities for improvement in processes and procedures. Discusses with Director or designee and provides written recommendations.

• Ensures that Department staff acquires an understanding of their role as it relates to the functioning of the Financial Division as well as interrelationships with other hospital Departments.

• May serve as primary contact for Department in absence of Director and Supervisor.

• May serve as primary contact for Department in absence of Director and Supervisor.

BASIC KNOWLEDGE/SKILLS/APTITUDE/EXPERIENCE:

• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization may exist.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must be able to reasonably make appropriate judgment in communications and actions with department associates, patients, physicians, hospital associates, outside agencies, and vendors.
• Must have excellent customer service skills, ability to work independently, be self-motivated and type 35 wpm.
• Some Supervisory experience a plus.

Education/Experience/Licenses/Technical/Other:

Education: High school diploma or equivalent required. Post High School Education in Business or Healthcare preferred or equivalent experience.

Experience: Some Supervisory experience a plus.

Certification/Licensure: N/A

Software/Hardware:

Other:

PI250157846