Patient Relations Specialist - Cooper University Hospital
Camden, NJ
About the Job
About Us
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
Responsible for the oversight of Patient valuables and personal belongings, assuring that all patient inquiries are addressed as quickly as possible.
Responsibilities include concise documentation of all patient belongings and valuables delivered to us for safekeeping, return of all items to the patient or their APR, organization of items with current inventory on file for reference. Management also includes ensuring the timely return of all patient belongings and valuables upon discharge from our facility.
Collaborate with and support with our Nursing Leadership and staff, ensuring adherence with our internal policies and that best practices are employed to identify performance improvement opportunities.
Greet, smile and make the patient/family and visitor feel welcome, listen to customer’s request and offer assistance.
Responsible for answering phones and questions proficiently, and triaging calls which cannot be answered and, therefore, require further assistance.
Mailing patient valuables and belongings if requested, utilizing the appropriate delivery services.
Experience Required
Excellent oral and written communication skills.
Expertise in complaint resolution, customer service and healthcare experience preferred.
Education Requirements
High School Diploma or Equivalent required.
