Patient Relations Specialist - Chesapeake Urology

Are you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, a...

Qualifications:

High School Diploma or GED required.

Minimum of 3 to 5 years of customer service experience.

Minimum of one year experience working in a healthcare or call center setting preferred.

Must be able to meet company technology requirements of a remote work environment.

Must have a dedicated, quiet, and distraction-free work environment.

Knowledge, Competencies & Skills:

Strong analytical and critical thinking skills.

Proficient knowledge of Medical Terminology.

Excellent customer service skills.

A positive attitude and a passion for providing exceptional patient care.

Superior written and verbal communication skills, with the ability to listen actively and empathize with patients.

Proficient computer software and database skills.

Strong organizational skills and attention to detail.

Flexibility and adaptability with the ability to multi-task and work in a fast-paced, high-volume environment.

Ability to quickly ascertain and implement new product/process information.

A commitment to maintaining patient confidentiality and privacy.

Ability to type a minimum of 40 words per minute.

Physical Requirements for the Job:

Able to sit, stand, and or walk throughout the day.

Intermittently required to stoop, bend, speak, and listen.

Equal Opportunity Employer: United Urology Group and its affiliate practices are an equal opportunity employer. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.

The successful candidate(s) for any UUG position will be subject to a pre-employment background check.

Actual compensation offered to candidates is based on work experience, education, and/or skill level.