Patient Representative- 72 hour IP Booth 1900-0700 - Bronson Healthcare
Bronson, MI
About the Job
CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only.
Love Where You Work!
Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.
If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.
Location
BHG Bronson Healthcare GroupTitle
Patient Representative- 72 hour IP Booth 1900-0700Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization. Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments. Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required. Ability to resolve patient financial issues and negotiate payment arrangements. Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle. Position works in a team environment and delivers exceptional customer service. Other duties as assigned. Employees providing direct patient care must demonstrate competencies specific to the population served.
- High school diploma or general education degree (GED) required.
- Associate's degree in related field, or 2 years related experience and/or training in a healthcare environment preferred. (Would consider 2 years of experience in a business office setting)
- Within 18 months of employment, must be registered to take the Certified Healthcare Access Associate (CHAA) certification through National Association of Healthcare Access Management (NAHAM), and required to obtain within 24 months of hire, plus maintain certification during employment. Primary source verification can take up to two months after the CHAA exam from NAHAM. Verification from the Bronson Preceptor for the CHAA can provide thepreliminarydocument of pass or fail. Passing the CHAA will allow them a two month grace on the schedule until primary source can be verified. Please reference the CHAA Certification Standard Operating Procedure (SOP).
- Previous customer service experience required.
- Experience with third party billing (including county, state and federal) strongly preferred.
- Medical Terminology, CPT and ICD-10 coding strongly preferred.
- Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment.
- Payment processing experience.
- Experience with multiple computer applications/operating systems, and office machines.
- Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights.
- Knowledge of revenue cycle components and his/her role in the ability to impact the overall process.
- Knowledge of the impact of accurate registration has on patient satisfaction.
- Analytical skills to solve simple to semi complex problems.
- Organization, prioritization and time management skills.
- Concentrate and pay close attention to detail.
- Ability to multi-task.
- Be flexible to facilitate change.
- Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.
- Greets and/or registers patients accurately and efficiently.
- Verifies insurance eligibility using online systems.
- Provides and/or completes required patient forms.
- Collects and enter payments, follows required balancing procedures.
- Analyzes, interprets and enters physician orders.
- Scans and indexes forms.
- Schedules and communicates appointment information accurately and efficiently for multiple facilities and ancillary departments.
- Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria.
- Accurately completes assigned work queues.
- Assists with financial counseling needs.
- Maintains confidentiality in verbal, written and electronic communication.
- Follows established processes, protocols, and workflows.
- Takes initiative to resolve problems and meet patient needs.
Shift
12 Hour Night ShiftTime Type
Full timeScheduled Weekly Hours
36Cost Center
1202 Patient Access ER (BHG)Agency Use Policy and Agency Submittal Disclaimer
Bronson Healthcare Group and its affiliates (“Bronson”) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.
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