Patient Service Coordinator Ambulatory I - FOH, Radiology - Minnesota Visiting Nurse Agency
Minneapolis, MN
About the Job
*_SUMMARY_*
We are currently seeking a *PSC Ambulatory I-FOH*to join our Radiology team. This full-time role will primarily work on-site (SHIFT: Day).
*Purpose of this Position:*The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.
*_RESPONSIBILITIES_*
* Welcomes patients and guests in a friendly manner, following the “I am Welcomed” standard workflow
* Provides navigation assistance to all patients and guests
* Utilizes the electronic health record accurately and efficiently to perform the following functions:
o Patient Check-in
o Point of Service Collections (Co-payments, Self-pay, and outstanding balances)
o Registration
o Patient Check-out (Schedule following the standard processes)
o Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine
* Ensures personal workspace and patient waiting areas are neat and sanitized.
* Responsible for handling patient financial transactions
o Cash Box
o Cash Collections
o Credit/Debit card transactions
o Daily reconciliation
* Promotes the organization and assists in maintaining clinic efficiency
* Check-out patients
* Provide scheduling support for contracted providers and specialty departments
* Provide support for providers with requests and urgent needs
* Manages special patient needs upon request
* Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message
* Receives and creates encounters for medical forms and delivers them to the clinical team
* Assist with processing of time sensitive patient’s needs, such as patient forms, etc.
* Perform other duties as assigned
*_QUALIFICATIONS_*
*/Minimum Qualifications:/*
* High School Diploma or equivalent
* At least one year of experience in related field and/or six months of Front of House experience
* One year of customer service experience
/*Preferred Qualifications:*/
* Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds
* Ability to work in a fast-paced, continually changing environment
* Ability to respond appropriately to shifting priorities
* Ability to prioritize work assignments
* Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations
* Demonstrates knowledge and understanding of organizational policies and procedures
* Technical proficiency in basic computer skills and applications suca as Microsoft Office and Outlook
* Ability to work independently and in a team setting
*/Knowledge/ Skills/ Abilities:/*
* 6 months of previous HHS experience
* Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment
* Certification from
o HFMA OR
o NAHAM OR
o HBI Patient Access Certification
* Experience with Electronic Health Records (EHR) – Epic experience preferred
* Understanding of medical terminology
* Experience with different payers/insurance requirements
* Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)
Title: *Patient Service Coordinator Ambulatory I - FOH, Radiology *
Location: *MN-Minneapolis-Downtown Campus*
Requisition ID: *241930*
We are currently seeking a *PSC Ambulatory I-FOH*to join our Radiology team. This full-time role will primarily work on-site (SHIFT: Day).
*Purpose of this Position:*The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.
*_RESPONSIBILITIES_*
* Welcomes patients and guests in a friendly manner, following the “I am Welcomed” standard workflow
* Provides navigation assistance to all patients and guests
* Utilizes the electronic health record accurately and efficiently to perform the following functions:
o Patient Check-in
o Point of Service Collections (Co-payments, Self-pay, and outstanding balances)
o Registration
o Patient Check-out (Schedule following the standard processes)
o Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine
* Ensures personal workspace and patient waiting areas are neat and sanitized.
* Responsible for handling patient financial transactions
o Cash Box
o Cash Collections
o Credit/Debit card transactions
o Daily reconciliation
* Promotes the organization and assists in maintaining clinic efficiency
* Check-out patients
* Provide scheduling support for contracted providers and specialty departments
* Provide support for providers with requests and urgent needs
* Manages special patient needs upon request
* Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message
* Receives and creates encounters for medical forms and delivers them to the clinical team
* Assist with processing of time sensitive patient’s needs, such as patient forms, etc.
* Perform other duties as assigned
*_QUALIFICATIONS_*
*/Minimum Qualifications:/*
* High School Diploma or equivalent
* At least one year of experience in related field and/or six months of Front of House experience
* One year of customer service experience
/*Preferred Qualifications:*/
* Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds
* Ability to work in a fast-paced, continually changing environment
* Ability to respond appropriately to shifting priorities
* Ability to prioritize work assignments
* Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations
* Demonstrates knowledge and understanding of organizational policies and procedures
* Technical proficiency in basic computer skills and applications suca as Microsoft Office and Outlook
* Ability to work independently and in a team setting
*/Knowledge/ Skills/ Abilities:/*
* 6 months of previous HHS experience
* Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment
* Certification from
o HFMA OR
o NAHAM OR
o HBI Patient Access Certification
* Experience with Electronic Health Records (EHR) – Epic experience preferred
* Understanding of medical terminology
* Experience with different payers/insurance requirements
* Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)
Title: *Patient Service Coordinator Ambulatory I - FOH, Radiology *
Location: *MN-Minneapolis-Downtown Campus*
Requisition ID: *241930*
Source : Minnesota Visiting Nurse Agency