PATIENT SERVICE REP - FAMILY MEDICINE STARK COUNTY - Aultman Health Foundation

JOB TITLE: Patient Service Representative

GENERAL STATEMENT OF DUTIES: Provide patient-focused service related to each patient encounter. Patient-focused tasks include greeting patients, scheduling appointments, validating information, and the collection of copayments.

ORGANIZATIONAL RELATIONSHIPS: Reports directly to Practice Manager

Duties performed in this position include but are not limited to the following:

TYPICAL PHYSICAL DEMANDS: Responsibilities may require sitting or standing for long periods of time. Stooping, bending and stretching for files and supplies is common. Occasional lifting of files or paper weighing up to 30 pounds may be required. Work requires manual dexterity sufficient to operate a keyboard, telephone, copier and such other office equipment as necessary. It is necessary to view computer screens for long periods of time.

TYPICAL WORKING CONDITIONS: Work is performed in reception area. The position involves frequent contact with patients. Work may be stressful at times. Interaction with others is constant. Frequent interruptions occur. Contact involves dealing with ill people.

Excellent communication skills are required. Must be able to communicate to customers in a friendly, professional manner.

Problem Solving: The duties of the job follow established procedures with some variation in judgment required, especially when dealing with patients and in recognizing proper charge relationships. The incumbent must be able to handle patient inquires and questions in a tactful, courteous manner.

Must be able to speak clearly and concisely.

Must demonstrate the ability to read, understand and follow oral and written instructions.

Demonstrates ability to accurately sort and file materials by alphabetic or numeric systems.

Demonstrates ability to establish and maintain effective working relationships with patients, employees and the general public.

EDUCATION: High school diploma or G.E.D.

MINIMUM QUALIFICATIONS:

One-year work experience, preferably in medical office setting.

Knowledge of medical terminology desirable.

Computer skills desirable.

PI250519215