Patient Service Rep - Peninsula Community Health Services of Alaska

TITLE: Patient Service Rep - All PCHS locations (Soldotna & Kenai)

REPORTS TO: Manager of Patient Services
WORK WEEK: Full-time, 40 hours per week, with benefits
WAGE CLASSIFICATION: Non-Exempt
OSHA RISK CLASSIFICATION: Medium

PAY RANGE: $20.00 per hour

MISSION: Strengthening Our Community by Providing Accessible and Affordable Healthcare

SUMMARY POSITION STATEMENT

The Patient Service Rep position exists to provide a more personal telephone contact, as well as confirming appointments and assisting with clerical tasks.  This position will also help facilitate access to care, to educate patients on policies and programs and to provide the necessary paperwork in a smooth and timely manner that begins the process when patients arrive to see the provider.

ESSENTIAL FUNCTIONS/ROLES & RESPONSIBILITIES OF THE POSITION

• Must have a positive attitude and a strong work ethic.
• Possess and utilize professional telephone techniques.
• Be proficient with telephone equipment and its functions.
• Possess strong written and verbal communication skills.
• Make and confirm appointments.
• Communicate patient needs to clinical assistants (medical or dental) and/or providers.
• Discusses treatment plans and future appointments with patients.
• Be proficient in computerized data entry.
• Be proficient in all electronic health records and be able to cover any front desk when needed.
• Explain office policies, procedures and programs to patients.
• Assist patients in gathering their data.  Assure completeness of clinic forms.  Issues necessary correspondence relating to treatment and office policy.
• Recognizes and responds to emergencies.
• Facilitates patient referrals. 
• Verify coverage with the patients’ payer source.
• Must pass State required background check and pre-hire drug test. 
• Other duties as required.

POSITION REQUIREMENTS
Education: HS Diploma

License: No license required
Experience: One year experience as a front desk administrative assistant preferred.

Contact:  Patty Eissler, HR Director, peissler@pchsak.org or 907-260-5017

www.pchsak.org

PCHS is an equal opportunity employer and ADA compliant agency.

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