Patient Service Representative-Centralized Scheduling - Community Health Centers of Greater Dayton

Community Health Centers of Greater Dayton is seeking a Patient Service Representative to work in our Centralized Scheduling Department.

Schedule appointments for patients.

• Answer telephone promptly and in a polite and professional manner.
• Obtain and enter accurate demographic information into Next Gen (address, telephone number, name of insurance or self-pay status).
• Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
• Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).
• Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.
• Remind caller of cancellation/no-show policy.
• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
• Demonstrate understanding of when to escalate calls to physicians/practice manager/triage nurse.

• Make reminder calls for appointments.
• Make calls to reschedule appointments when necessary.
• Provide assistance with mailings and other projects as call volume permits.
• Other reasonably related duties as assigned by supervisor or manager.

Qualifications

Must be able to:

• Handle confidential and sensitive information.
• Communicate effectively on the telephone.
• Relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.
• Exercise good judgment to handle calls appropriately.
• Demonstrate good customer service.
• Act as a team player.

High School or GED required. Associate's Degree or related healthcare certification preferred. One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology.