Patient Service Representative, Days - Mercy Medical Center
Baltimore, MD 21202
About the Job
Mercy Medical Center, the only midsize hospital in the state of Maryland named a “Best Employer” by Forbes Magazine and recognized as one of the Top 150 Places to Work in Healthcare by Becker’s Healthcare is hiring Patient Service Representatives! Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply!
Mercy’s Patient Service Representative benefits:
- Paid time off (PTO) & company paid holidays
- Reimbursement for Tuition, Books & Fees!
- 403(B) retirement plan with generous company match and “Catch Up” provision
- McAuley Awards – Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
- Competitive health, prescription, vision and dental benefits & wellness credit
- Employer paid short & long term disability benefits
- Discounts on auto & home insurance and Verizon plans
- Pet Wellness coverage, legal assistance and identity protection
- Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
- Perks at Work - savings on favorite brands, travel, tickets, dining and more!
The Patient Service Representative collaborates with unit leadership, coordinates the daily operations of the nursing station, and maintains continuous awareness of unit operations and potential issues. Maintains the efficient flow of patients, visitors, other staff, and information on the patient care area. Provides direct clerical and administrative support to the patient care department and collaborates as needed with other department to maintain smooth operation of the unit. The Patient Service Rep pro-actively demonstrates appropriate customer service and hospitality practices to enhance the perception of all customers of the department as a healing and compassionate environment for both the inpatient and outpatient setting.
The Patient Service Representative position in the physician practice provides clerical support to the practice and providers on a regular basis. The Patient Service Representative is responsible for appropriate management of the physician schedule, assisting callers and visitors to the office, patient registration, charge entry, end of day reconciliation, obtaining payments from patients, and collecting referrals and surgical authorizations. The PSR is to provide excellent customer service using professionalism and proficiency. Must be a person who pays attention to detail and likes to be a team player. This position is cross trained for and fills in for other members of the team as needed.
- High School Diploma or GED
- Required: 1-2 Years experience in healthcare setting
- Preferred: 3-5 years experience in related field or specialty practice
Benefits Eligibility is based on your scheduled FTE status and Job Category
- Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
- 403(b) retirement plan with generous company match and “catch up” provision
- Paid Time Off (PTO) & company paid holidays
- Tuition reimbursement
- Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
- Employer paid Short & Long Term Disability benefits for eligible employees
- Voluntary Benefits
- Discounts on auto & home insurance and Verizon plans
- Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.
