Patient Service Representative at Mitchell Martin
Georgetown, DE 19947
About the Job
One of our client, an Health Center located in Delaware, is looking for an Patient Service Representative.
Position Type: Contract
Location: Delaware
Schedule: Mon-Thu 08:00am-07:00pm, Fri 08:00am-05:00pm
Job Summary:
• Performs secretarial/reception duties in support of general medical office activities to relieve medical professional personnel of clerical and administrative details and to maintain an efficient and effective operation.
Essential Responsibilities:
• The following duties are not intended to serve as a comprehensive list of all duties performed by all associates in this classification.
• Listed are duties intended to provide a representative summary of the major duties and responsibilities.
• Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
• Sets up EMR of new patient information including personal contact information, insurance type, prior medical records and miscellaneous information in an organized fashion.
• Operates general office machines to include computers, copy machines, calculators and fax equipment.
• Answers telephone, screen calls, respond to routine questions and take messages in accordance with physician's instructions
• Serve as receptionist for health center; greets patients in a professional, friendly manner, makes appointments or proper referrals according to instructions and procedures
• Prepare documents and materials for referrals, labs, or x-ray facilities as requested.
• Minimizes patients' stress by anticipating their anxieties answering questions, and maintaining a calm and orderly environment in the reception area.
• Helps patients in distress by responding to emergencies and solving problems accordingly.
• Participates as integral member of patient centered team with a nurse and physician, communicating with patients to schedule appointments and as a conduit for physicians and nurses with patients.
• Makes appropriate entries into the patient's electronic medical records.
• Ensures contact, emergency and insurance information is updated at every visit.
• Protects patients' rights by maintaining confidentiality of medical, personal and financial information.
• Determines appropriate sliding fee scale classifications for patients and collects appropriate payments and co-payments from patients.
• Determines insurance copays and collects appropriate funds
Reconciles daily collections with Office Coordinator.
• Opens and closes reception/waiting room area, (locking doors, closing blinds, turning off lights, ensuring area is clean and sanitized daily).
• Keeps an eye's view regarding the patients' activities of the reception/waiting area
Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related results as needed
Performs other duties as assigned.
Education and/or Experience:
• High school diploma or GED required.
• Two years of related medical clerical experience preferred.
• A completed medical secretarial program (nine months up to two years accredited program) may be substituted for equivalent experience.
• Computer proficiency with outlook, word, excel required
Prior experience with EMR preferred.
Please email:
#LI-KD1
Position Type: Contract
Location: Delaware
Schedule: Mon-Thu 08:00am-07:00pm, Fri 08:00am-05:00pm
Job Summary:
• Performs secretarial/reception duties in support of general medical office activities to relieve medical professional personnel of clerical and administrative details and to maintain an efficient and effective operation.
Essential Responsibilities:
• The following duties are not intended to serve as a comprehensive list of all duties performed by all associates in this classification.
• Listed are duties intended to provide a representative summary of the major duties and responsibilities.
• Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
• Sets up EMR of new patient information including personal contact information, insurance type, prior medical records and miscellaneous information in an organized fashion.
• Operates general office machines to include computers, copy machines, calculators and fax equipment.
• Answers telephone, screen calls, respond to routine questions and take messages in accordance with physician's instructions
• Serve as receptionist for health center; greets patients in a professional, friendly manner, makes appointments or proper referrals according to instructions and procedures
• Prepare documents and materials for referrals, labs, or x-ray facilities as requested.
• Minimizes patients' stress by anticipating their anxieties answering questions, and maintaining a calm and orderly environment in the reception area.
• Helps patients in distress by responding to emergencies and solving problems accordingly.
• Participates as integral member of patient centered team with a nurse and physician, communicating with patients to schedule appointments and as a conduit for physicians and nurses with patients.
• Makes appropriate entries into the patient's electronic medical records.
• Ensures contact, emergency and insurance information is updated at every visit.
• Protects patients' rights by maintaining confidentiality of medical, personal and financial information.
• Determines appropriate sliding fee scale classifications for patients and collects appropriate payments and co-payments from patients.
• Determines insurance copays and collects appropriate funds
Reconciles daily collections with Office Coordinator.
• Opens and closes reception/waiting room area, (locking doors, closing blinds, turning off lights, ensuring area is clean and sanitized daily).
• Keeps an eye's view regarding the patients' activities of the reception/waiting area
Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related results as needed
Performs other duties as assigned.
Education and/or Experience:
• High school diploma or GED required.
• Two years of related medical clerical experience preferred.
• A completed medical secretarial program (nine months up to two years accredited program) may be substituted for equivalent experience.
• Computer proficiency with outlook, word, excel required
Prior experience with EMR preferred.
Please email:
kylie.dilalla@hcmmi.com
#LI-KD1
