Patient Service Representative - Cayuga Health System

Patient Service Representative - Cayuga Orthopedics

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. 

Patient Services Representative is a unique position that varies daily based on the clinical or clerical staffing needs of the practice. Duties often include supporting the physicians and/or mid-level providers in the practice with clinical activities and direct patient care as well as assisting patients and staff with the administrative and clerical needs of the practice.

Roles and Responsibilities:

• Check in patients upon arrival.
• Verify/Update patient demographics.
• Scan insurance cards.
• Obtain signatures on required forms (HIPAA, etc.).
• Update status in Medent (arrived, waiting, etc.).
• Collect outstanding balances and co-pays.
• Assist with additional scheduling such as labs, x-rays, procedures or testing; send orders.
• Take messages or triage phone calls.
• Schedule patient appointments.
• Initiate paperwork for insurance referrals and pre-authorizations.
• Mail new patient questionnaire.
• Print schedules for the next day.
• Place provider meetings in Medent.
• Appointment confirmation calls in some offices.
• Check out patient and print CVS.
• Responsible for daily cash out and bank deposit.
• Turn phones over to/from answering service.
• Answer/direct incoming phone calls; triage as appropriate.
• Make appointments over the phone with appropriate provider.
• Place new and returning patients in provider schedule according to office protocols/provider template.
• Make follow up appointments.
• Open/organize templates for providers.
• Assist with physician meeting scheduling (in some practices).
• Call for insurance referrals and pre-authorizations.

Knowledge, Skills and Abilities

• Excellent customer service and problem solving ability
• Ability to think through potential solutions to issues
• Good time management and prioritization skills
• Good computer skills - Medent and Microsoft Office are utilized
• The above statements are intended to describe the general nature and level of work being performed by people
• Assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills
• Required for successful performance of this role. You may be asked to work in another department on occasion if
• staff shortages occur and if your home practice has the ability to float a staff member from one department to
• Cover another. Other duties and responsibilities may be assigned as necessary.

Education and Training:

• High School diploma or equivalent
• Previous medical office experience preferred
• College level training/education in a healthcare support field preferred
• Previous EMR use/training helpful
• Physical requirements:
• Sitting-- 90%
• Standing-- 10%
• Reaching-- 50%
• Bending-- 20%
• Lifting-- must be able to lift 25 lb.

Location and Travel Requirements:

• Onsite

Compensation Disclosure:

• $15-$23 per hour

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org.