Patient Service Representative - Oncology - Cayuga Health System

Patient Service Representative - Oncology

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. 

Job Summary: Provides non-clinical support to all providers, the clinical staff and patients of the Oncology Service line.

Roles and Responsibilities:

Patient Registration

• Accurately obtains or verifies complete patient demographic information
• Accurately obtains and verifies current patient insurance information
• Accurately obtains required registration documents per Cayuga Medical Center policies

Support Team non-registration tasks

• Answer phones for all incoming calls and direct them to the correct area
• Provide document management for department - includes importing electronic files into Aria or the scanning of documents into Aria
• Responsible for confirming the successful transmission of all faxes sent from the Aria software
• Assist with obtaining prior authorizations for either IV drugs or oral medications as required
• Assist with the rescheduling of patients as necessary due to provider schedule changes
• Assist with the proper processing of disability paperwork, including sending medical records as needed
• Processes both incoming and outgoing requests for medical records
• Processes incoming mail and distributes it appropriately throughout the department
• Act quickly to address any patient concerns or questions as they arise

Processing Provider Orders

• Schedule office and/ or treatment visits as ordered
• Schedule lab appointments for the CHOA draw station or fax orders to outside draw centers based on patient request
• When required initiates the prior authorization investigation for all scans or procedures
• Once authorization has been obtained are responsible for contacting central scheduling and scheduling imaging or procedure appointments based on patient
• Ensures that completed orders and required documentation are faxed to the correct performing location.
• Contact patients, via phone, to update them as to date and time of scheduled scans or procedures that are not scheduled while patient is in the office.
• Provides test preparation instructions to patients as required
• Referrals to outside physicians - contacts the office via phone and send required documents
• Follows up with outside offices as needed to ensure that requested consult appointments have been scheduled.
• Contacts patients via phone to provide them with appointment date and time.
• Assists with obtaining records from outside providers following established procedure.

Required Skills and Experience:

• Education/Experience:

• Education: High school diploma or GED equivalent.

• Experience (minimum): 1 year as a receptionist in a medical office/ clinic/or department or 2-years' experience in a related healthcare field.

• Requires knowledge of laws, regulations, and policies governing release of information, use of medical records and research (e.g. HIPAA, HITECH, The Common Rule); safeguards for maintaining confidentiality of protected health information; state legal reporting requirements.

• Excellent telephone skills.

• Ability to use computers and other office equipment.

• Experience working in a fast-paced environment with the ability to multi-task and work well under pressure.

Preferred Skills and Experience:

• Previous medical office experience preferred
• College-level training/education in a healthcare support field preferred
• Previous EMR use/training helpful
• Experience in Electronic Medical Record Systems such as Meditech, Medent, and Epic

Location and Travel Requirements:

• Onsite

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org.