Patient Service Representative - Physical Therapy - Hillcrest - Scripps Health
San Diego, CA
About the Job
This is a*Full-Time*position (80 hours per pay period) with a Monday - Friday, 9:30AM - 6PM, schedule located at our Scripps Mercy Hospital in Hillcrest. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.
*Why join Scripps Health?*
AWARD-WINNING WORKPLACE:
* Made Becker’s 150 Top Places to Work for 2024
* Recognized by Newsweek as one of America’s Greatest Workplaces for Diversity in 2024
* #5 in Fortune Best Workplaces in Healthcare 2023
* #78 in PEOPLE Companies that Care 2023
* #95 in Fortune 100 Best Companies to Work for 2023
* Nearly a quarter of our employees have been with Scripps Health for over 10 years
Join a caring team supporting Scripps Mercy Hospital in Hillcrest as a Patient Service Representative in the Physical Therapy department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:
* Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
* Responding to customer billing and payment inquires.
* Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
* Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
* Initiating and validating referrals/authorizations.
* Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.
*Required Qualifications:*
* Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
* Excellent communication and customer service skills.
* Strong organizational and analytical skills; innovative with ability to identify and solve problems.
*Preferred Qualifications:*
* 1 or more years of experience in a customer service or healthcare/medical office environment preferred.
* Previous experience with EPIC.
* Able to adapt, prioritize and meet deadlines.
* Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.
Job: Business Office*
Organization: Scripps Mercy San Diego*
Title: *Patient Service Representative - Physical Therapy - Hillcrest*
Location: *Central San Diego County-SAN DIEGO-SCRIPPS MERCY HOSPITAL SAN DIEGO*
Requisition ID: *242006296*
*Why join Scripps Health?*
AWARD-WINNING WORKPLACE:
* Made Becker’s 150 Top Places to Work for 2024
* Recognized by Newsweek as one of America’s Greatest Workplaces for Diversity in 2024
* #5 in Fortune Best Workplaces in Healthcare 2023
* #78 in PEOPLE Companies that Care 2023
* #95 in Fortune 100 Best Companies to Work for 2023
* Nearly a quarter of our employees have been with Scripps Health for over 10 years
Join a caring team supporting Scripps Mercy Hospital in Hillcrest as a Patient Service Representative in the Physical Therapy department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:
* Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
* Responding to customer billing and payment inquires.
* Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
* Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
* Initiating and validating referrals/authorizations.
* Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.
*Required Qualifications:*
* Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
* Excellent communication and customer service skills.
* Strong organizational and analytical skills; innovative with ability to identify and solve problems.
*Preferred Qualifications:*
* 1 or more years of experience in a customer service or healthcare/medical office environment preferred.
* Previous experience with EPIC.
* Able to adapt, prioritize and meet deadlines.
* Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.
Job: Business Office*
Organization: Scripps Mercy San Diego*
Title: *Patient Service Representative - Physical Therapy - Hillcrest*
Location: *Central San Diego County-SAN DIEGO-SCRIPPS MERCY HOSPITAL SAN DIEGO*
Requisition ID: *242006296*
Source : Scripps Health