Patient Service Representative - Pediatric Home Service

Pediatric Home Service is a friendly and professional leader in home health care with a singular passion for and commitment to taking care of the child. PHS has been committed to providing state-of-the-art home medical equipment, supplies, clinical respiratory care and enteral nutrition services since 1987. As a leader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work.

• Position: Receptionist/Patient Service Representative
• Location:San Antonio, TX
• Hours: Monday-Friday, 8am-5pm

Job responsibilities include:

• Politely and professionally answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Greets and welcomes on-site visitors, determines nature of business, announces visitors to appropriate staff member and assists in any way possible. When needed, generates and hands out completion certificates and occasionally processes payment for education classes.
• Monitors visitor access and issues visitor badges when required.
• Assisting patients, families, and caregivers with supply & service requests
• Verifying insurance eligibility and benefits
• Managing patient records
• Coordinating services with clinical staff & referral sources
• Other opportunities to learn and grow
• Takes payments for services and products, signs for incoming deliveries.
• Receives, sorts and routes all incoming mail, mails correspondence and bulk mailings when necessary.
• Coordinates service calls and supply orders for major office equipment i.e. mailing machine etc.
• Assists with maintaining on-call schedule and communicating changes to answering service.
• Provides back up administrative support to all PHS staff, including special projects as assigned.
• Orders office supplies for all departments, as needed.
• Assists in conducting research, compiling data, preparing copies and forms, filing and typing business documents. Also assists in the production of education materials.
• Manages the online company store, including processing orders and communication to staff.
• Assists Outreach Manager in managing physician contact information in database.

Qualifications:

• Associate's degree and/or one year of experience is preferred, or equivalent combination of education and experience.
• Recent Receptionist and MS Office Suite experience a plus.
• Must have a warm and welcoming personality, excellent phone and superior customer service skills.

Interested candidates should apply online; please include cover letter and resume along with salary requirements in your application. We look forward to learning more about you & the skills you can bring to Pediatric Home Service!

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance