Patient Service Representative at TEKsystems

Currently seeking enthusiastic and dedicated Patient Service Representatives to join a dynamic call center team.

Job Description:

As a Patient Service Representative, you will be the first point of contact for patients, ensuring they receive the highest level of customer service. Your responsibilities will include:

• Handling Inquiries: Answering 60-80 incoming calls per day from patients, vendors, insurance companies, and other medical facilities.
• Customer Service Excellence: Greeting, listening, assisting, directing, and closing each call with professionalism and care.
• Appointment Management: Rescheduling patient appointments via phone, SMS, or Patient Portal.
• Call Routing: Efficiently screening and routing patient calls to the appropriate departments, ensuring accurate registration and scheduling in EMR system.
• Message Taking: Taking clear and accurate messages on behalf of patients using our internal communication templates.
• Patient Support: Responding to patient questions and needs, including editing, canceling, and rescheduling appointments according to clinic protocols.
• Team Collaboration: Maintaining effective communication and a positive working relationship within the department and with other departments.
• Program Knowledge: Demonstrating a thorough understanding of various health programs and services.
• Quality Assurance: Adhering to department productivity and quality assurance standards.
• Additional Duties: Performing other duties as assigned.

Top Skills Required:

• Customer Service
• Medical Terminology
• Call Center Experience

Qualifications:

• Experience: Minimum of 1 year in healthcare, call center setting.
• Communication Skills: Fluent in English, both spoken and written, with exceptional phone manners.
• Interpersonal Skills: Excellent interpersonal and communication skills.
• Typing Skills: Ability to type at least 35 words per minute with 90% accuracy.

Why Join Us?

• Impactful Work: Make a difference in the lives of our patients every day.
• Supportive Environment: Work in a collaborative and supportive team.
• Growth Opportunities: Opportunities for professional development and career advancement.

If you are passionate about providing excellent patient care and thrive in a fast-paced environment, Apply Today!

o  Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

-Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.