Patient Service Representative, Westbrook Primary Care - Maine Health

Position Summary

The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and MaineHealth confidentiality policies.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. 1. Education: High school graduate or equivalent preferred.
   2. License/Certifications: N/A
   3. Experience: Previous office experience with medical office experience is helpful.
   4. Knowledge and skills of using office equipment.
   5. Knowledge of customer service concepts and techniques.
   6. Excellent organizational skills with the ability to accomplish multiple tasks.
   7. Excellent communication and interpersonal skills with the ability to communicate clearly in person and on the phone.
   8. Strong computer skills.
   9. Ability to read, understand and follow oral and written instructions.
   10. Ability to maintain confidentiality.
   11. Ability to work independently and as a team member with minimal direct supervision.
   12. Ability to maintain a professional manner even under stressful situations.

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.