Patient Service Specialist - Call Center - Full Time - Watson Clinic

Required Education and Experience

• All related education and experience must be within the last five (5) years.
• High School graduate or GED equivalent.

Preferred Education and Experience

• Prefer understanding of medical, insurance, and legal terminology.
• Prefer 1+ years' customer service experience in related field.
• Prefer 1+ years’ experience in medical appointment scheduling.
• Prefer 1+ years’ experience in insurance verification.
• Prefer 1+ years’ experience in billing/payment processing.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Must meet department standards for general abilities and typing tests; must have accurate keyboard skills.
• Must have knowledge of Windows-based computer applications.
• Must be detail oriented and able to access data from varied resources and programs.
• Must possess professional manner and appearance.

OTHER DUTIES

• Must meet production standards of the department.
• Upholds all aspects of Clinic standards of Conduct. Holds self to the highest standard of individual ethical and legal business practices and takes appropriate steps to identify, report, and prevent illegal or unethical activity in the workplace.
• Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

SUMMARY/OBJECTIVE
The Patient Service Specialist-Call Center team member must possess excellent customer service skills as (s)he will work directly with our patients. The PSS must demonstrate mastery in all PSS duties to schedule, reschedule, and/or cancel for multiple providers within multiple specialties or pediatric department. The PSS works in a fast-paced, high-volume Call Center environment where the PSS receives incoming calls and makes outgoing calls to schedule or reschedule appointments. In addition, the PSS schedules appointments based upon physician referrals and schedules hospital follow-up appointments based upon discharge or Emergency Room instructions. PSS will also schedule, reschedule, and cancel appointments via Patient Portal requests on the patient’s behalf. The PSS must possess strong interpersonal skills to communicate effectively to include a clear speaking voice. Greets callers and provides general directions to and within our facilities. Must be able to interact in an affirmative demeanor to patients, visitors and co-workers alike; expected to display a positive and professional image at all times to elicit a favorable lasting impression.