Patient Service Specialist - Select Physical Therapy

Patient Service Specialist

Loveland, CO

Job Description

When patients enter our center in Loveland, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs.  Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Schedule:

• Center Location: 2964 Ginnala Drive, Loveland, CO 80538
• Type of Employment: Full Time
• Hours: Weekdays (clinic hours 7am-6pm)
• Starting at $17.00/hour + based on experience

Responsibilities:

Responsibilities

We are actively seeking candidates who are adaptable and flexible, patient-centric, exceptional communicators, detail-oriented and team players.

In this role, typical responsibilities include the following:

• Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
• Schedule patient appointments in person or over the phone
• Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team
•  Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
• Provide patients with pertinent information about their next appointment as they check out
• Respond to requests for information from patients, providers, and coworkers
• Work service queues sent from our billing department
• Work missing information reports
• Purchase money orders
• Track plan of cares from doctor offices
• Explaining billing information when patients calls in regarding their bill
• Faxing invoices for your clinic
• Ordering supplies
• Posting charges everyday for every patient that comes in the building
• Clean/ organize your clinic
• Organizing all the authorizations that are needing approved before a patient is being seen
• Help other clinics when they get behind on their work
• Connect box (fax machine) working this all day throughout the week
• Calling new referrals that get faxed to us from doctors
• Submit authorizations/ retro authorizations for all insurance companies that we take
  • such as: UHC, BCBS, Medicaid, Humana, Cigna, Tricare/ Triwest, VA, work comp, Aetna, Kaiser​

Qualifications

Minimum Qualifications:

• High School Diploma or GED required

Physical Requirements:

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
• Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10lbs
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions

Applications are accepted on an ongoing basis.

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.