Patient Service Specialist - Select Physical Therapy

Position: Patient Service Specialist

Location: Naugatuck, CT

Schedule: Weekdays (2-3 evenings until 7pm)

Compensation: $17.50/hour (pending experience)

When patients enter our outpatient physical therapy center in Naugatuck, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists! 

***We are actively seeking candidates who are adaptable and flexible, patient-centric, exceptional communicators, detail-oriented and team players. In this role, typical responsibilities include the following: Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit. Schedule patient appointments in person or over the phone. Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team. Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications. Provide patients with pertinent information about their next appointment as they check out. Respond to requests for information from patients, providers, and coworkers.***

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Minimum Qualifications:

• High School Diploma/GED required

Preferred Qualifications:

• 1 Year of Front Desk Experience

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.