Patient Service Specialist-Office Support Services-Full Time - The Guthrie Clinic

Overview

Position Summary: 

The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards.  The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties.  This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.

Education, License & Cert: 

High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.

Experience: 

Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred.  Must be comfortable with computers and learning new applications.

Essential Functions: 

1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.

2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards.  Screens telephone calls, takes messages and provides information.

3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.

4. Registers patient.  Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.

5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.

6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.

7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.

8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information.  Keeps patients informed of any delays.

9. Adheres to departmental and organizational policies and attends meetings/huddles as required.

10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.

11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.

12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.

Other Duties: 

1. Other duties as assigned.