Patient Services Coordinator - Illinois Bone & Joint Institute
Chicago, IL
About the Job
This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12205848
Job Description
Thanks to our continued growth and expansion, IBJI is excited to
announce a Patient Services Coordinator position with our Chicago
California Avenue physical and occupational therapy team. We are looking
for Bilingual Spanish applicants who have demonstrated customer
service skills and front desk medical office experience.
Illinois Bone & Joint Institute, LLC, is one of the largest independent
physician-owned orthopedic practices in the United States, with 100
locations and 150 physicians throughout the Chicagoland area, expertise
in every orthopedic specialty, and complete diagnostic and rehab
services. Illinois Bone & Joint Institute offers relief, solutions, and
the comprehensive integrated care you need.
IBJI's dedicated physicians and staff pair cutting edge technology with
modern practice techniques to offer the most beneficial and effective
means of recovery. This integration allows us to perform a full-range of
collaborative and comprehensive services that directly impact our
patients quality of life. IBJI wants to help you move better, so you can
live better.
We would love to talk to you about joining our team as a Patient
Services Coordinator if you
- Thrive in a fast paced, multifaceted public-engaging environment
- Want to work in a culture of Trust, Respect and Pride
- Are professional, positive, engaging, and personable
- Are passionate about making memorable connections and following
through
- Rarely settle for the status quo and bring ideas to create better
teams
- Demonstrate professional verbal and written communication
- Move easily through multiple technical software platforms
Skills/experience that transfer well to the Patient Services Coordinator
role
- Fast Paced Healthcare, Wellness/Spa Front Desk
- Hospitality Industry Front Office/Guest Services
Expectations
- Face to face and over the phone patient contact as it relates to
scheduling requests, collecting patient balances and communicating
insurance benefits
- Provide daily support to the management and staff as needed
- Manage heavy phone reception, scanning/emailing, faxing, and other
clerical duties
- Available to work every shift (opening, mid and closing) between
6:30am to 8:00pm Monday through Thursday; 7:00am to 5:30pm on
Fridays
- Occasional travel to nearby clinics to assist with Front Desk
Coverage
- NO WEEKENDS!
*What you can expect from us*
- A positive team environment with colleagues and managers committed
to your success
- Gain skills in multiple areas of Administrative Operations and
Patient Care
- Leadership Development pathways
- Provide support for our communities with our philanthropic group -
IBJI Cares
- Career growth - as IBJI continues to grow, so do opportunities
- A competitive compensation package that includes health, life,
dental, and vision insurance, generous PTO accrual, as well as 401K,
profit sharing, employee assistance program, and disability coverage
Summary
The main focus of the Patient Services Coordinator II position is to
deliver exceptional patient-centered customer service and to support
IBJI teams. This position is responsible for accurate registration,
optimal patient scheduling, training/mentoring of new staff, escalating
issues, and other office duties that contribute to a great patient
experience, a positive team atmosphere, and achieve company goals.
Responsibilities
- Welcome patients and visitors to IBJI by providing and maintaining
the highest quality customer service experience
- Preparing paperwork to facilitate efficient operation and excellent
customer service
- Answer ing general inquiries
- Appointment scheduling
- Phone reception, patient triage, and escalation to appropriate staff
- Registration/pre-registration procedures to include the review of
patient demographics, insurance and advising patient to provide any
necessary documents
- Preparing paperwork to facilitate efficient operation and excellent
customer service
- Check in/out procedures
- Patient chart management
- Collection/posting of patient responsibility payments (including
copays and deductibles)
- Insurance verification and Referral management as required
- Assist in training staff and mentoring new employees within
department
- Maintains clean and safe work environment
- Other office duties as assigned
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12205848
Job Description
Thanks to our continued growth and expansion, IBJI is excited to
announce a Patient Services Coordinator position with our Chicago
California Avenue physical and occupational therapy team. We are looking
for Bilingual Spanish applicants who have demonstrated customer
service skills and front desk medical office experience.
Illinois Bone & Joint Institute, LLC, is one of the largest independent
physician-owned orthopedic practices in the United States, with 100
locations and 150 physicians throughout the Chicagoland area, expertise
in every orthopedic specialty, and complete diagnostic and rehab
services. Illinois Bone & Joint Institute offers relief, solutions, and
the comprehensive integrated care you need.
IBJI's dedicated physicians and staff pair cutting edge technology with
modern practice techniques to offer the most beneficial and effective
means of recovery. This integration allows us to perform a full-range of
collaborative and comprehensive services that directly impact our
patients quality of life. IBJI wants to help you move better, so you can
live better.
We would love to talk to you about joining our team as a Patient
Services Coordinator if you
- Thrive in a fast paced, multifaceted public-engaging environment
- Want to work in a culture of Trust, Respect and Pride
- Are professional, positive, engaging, and personable
- Are passionate about making memorable connections and following
through
- Rarely settle for the status quo and bring ideas to create better
teams
- Demonstrate professional verbal and written communication
- Move easily through multiple technical software platforms
Skills/experience that transfer well to the Patient Services Coordinator
role
- Fast Paced Healthcare, Wellness/Spa Front Desk
- Hospitality Industry Front Office/Guest Services
Expectations
- Face to face and over the phone patient contact as it relates to
scheduling requests, collecting patient balances and communicating
insurance benefits
- Provide daily support to the management and staff as needed
- Manage heavy phone reception, scanning/emailing, faxing, and other
clerical duties
- Available to work every shift (opening, mid and closing) between
6:30am to 8:00pm Monday through Thursday; 7:00am to 5:30pm on
Fridays
- Occasional travel to nearby clinics to assist with Front Desk
Coverage
- NO WEEKENDS!
*What you can expect from us*
- A positive team environment with colleagues and managers committed
to your success
- Gain skills in multiple areas of Administrative Operations and
Patient Care
- Leadership Development pathways
- Provide support for our communities with our philanthropic group -
IBJI Cares
- Career growth - as IBJI continues to grow, so do opportunities
- A competitive compensation package that includes health, life,
dental, and vision insurance, generous PTO accrual, as well as 401K,
profit sharing, employee assistance program, and disability coverage
Summary
The main focus of the Patient Services Coordinator II position is to
deliver exceptional patient-centered customer service and to support
IBJI teams. This position is responsible for accurate registration,
optimal patient scheduling, training/mentoring of new staff, escalating
issues, and other office duties that contribute to a great patient
experience, a positive team atmosphere, and achieve company goals.
Responsibilities
- Welcome patients and visitors to IBJI by providing and maintaining
the highest quality customer service experience
- Preparing paperwork to facilitate efficient operation and excellent
customer service
- Answer ing general inquiries
- Appointment scheduling
- Phone reception, patient triage, and escalation to appropriate staff
- Registration/pre-registration procedures to include the review of
patient demographics, insurance and advising patient to provide any
necessary documents
- Preparing paperwork to facilitate efficient operation and excellent
customer service
- Check in/out procedures
- Patient chart management
- Collection/posting of patient responsibility payments (including
copays and deductibles)
- Insurance verification and Referral management as required
- Assist in training staff and mentoring new employees within
department
- Maintains clean and safe work environment
- Other office duties as assigned
Source : Illinois Bone & Joint Institute
