Patient Services Coordinator III - New York Oncology & Hematology

Pay Range: $20 - $24 per hour

SCOPE:

• Under direct supervision, responsible for scheduling patient appointments and tests in an efficient and timely manner. May include outside scheduling and/or surgical scheduling responsibilities.
• Greets patients and their guests into the clinic in a prompt, courteous, and professional manner.
• Serves as a liaison between patients and medical staff.
• Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation. Adheres to confidentiality, state, federal, and HIPAA laws and patient records guidelines. Reference and uphold CORE values daily.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Verifies date of birth. Obtains all appropriate forms as required.
• Answers incoming calls and messages related to scheduling; address callers’ needs and directs to appropriate department if needed. Obtains and communicates messages in an accurate and timely manner. 
• Schedules new patients, patient referrals, and returning patients in computer system in accordance with physician and/or office guidelines.
• Receives incoming referrals, creates account, obtains, and enters insurance information. Requests initial records, works with provider on determining appropriate time for appointment, schedules consult, mails out new patient packet (varies by site). 
• Initiates all prior authorization requests and completes documentation relating to referrals in patients’ electronic medical records (EMR).
• Communicates to patients all appointment details being scheduled and potential prep work needed, inquires about test specifics from necessary parties and gathers patient information as needed. 
• Adheres to scheduling template containing physician meetings, satellite schedule, rounding, and call coverage. 
• Prepares correspondence, memos, forms, and other typing as requested by supervisor. 
• Responsible for timely and effective processing of EMR orders, including timely completion of chart messages.
• Works the bump list and no-show reports in a timely manner. 
• Monitors order queues as assigned to meet metrics designated by practice.  
• Cancels/reschedules appointments according to physician schedule changes; notifies appropriate personnel. Complies with no show process and policy. 
• Works closely with Front Office Supervisor & Nursing Supervisor to achieve optimal scheduling within the infusion room. 
• Responsible for meeting appropriate metrics and a checklist provided by supervisor. 
• Arranges for patients to have financial counseling as needed.
• Covers for other front office functions as requested. 
• Required to float as needed and/or assist other sites remotely.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS: High school diploma or equivalent required.  Position is entry level and requires 0-3 years’ experience preferably in a medical office setting. Knowledge of medical terminology and coding a plus. Must have excellent communication skills, written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel) required.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies.   Occasionally lifting files or paper weighing up to 30 pounds.  Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment.  Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.  It is necessary to view and type on computer screens for prolonged periods of time.

COMPETENCIES:

• Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; is quick learner in the technical/functional area; accesses and uses other expert resources when appropriate
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.
• Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty
• Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.
• Commits to Quality:  Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Work is performed in an office environment.  Involves contact with patients and public.