Patient Services Coordinator - Texas Oncology

The US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Oncology.  This full-time position will support our Central Business Office at 3001 East President George Bush Highway in Richardson, TX.

This position can be either a level 1, 2 or Sr based on relevant work experience.

As a part of TheUS Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home.Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ^® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

TheUS Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. TheUS Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

What does the Patient Services Coordinator do? (including but not limited to)

The Patient Service Coordinator professionally greets and welcomes patients and customers coming into the Business Office. Answers telephones and returned messages for patients and customers in a efficient and timely manner. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and administrative staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values.

The essential duties and responsibilities (including but not limited to)

• Greets customers and visitors that visit the business office in a prompt, courteous and professional manner.
• Takes meeting room reservations upon request.
• Assist with meeting or event lunch orders and setting up of conference rooms as needed.
• Collects daily incoming correspondence documents and scans for completeness, and files informational forms. Updates demographics as needed.
• Processes assigned virtual payments as needed.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Answer incoming calls and sends messages to personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Checks daily patient data and supports as appropriate.
• Ordering and stocking of office supplies.
• Provides general administrative support by filing charts, printing and mailing of claims and data entry.
• Replys to requests coming through the office adminsitration department.
• Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient records.
• Other duties as requested or assigned by Administrator. May type memos and forms.

The ideal candidate for the Patient Services Coordinator will have the following background and experience:

Level 1

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.

Level 2 (including Level 1 requirements)

• At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.
• Knowledge of this practice’s personnel, daily routines, and scheduling a plus.

Level Sr (including Level 1 and 2 requirements)

• At least 5 years front medical office receptionist experience with insurance forms and scheduling software required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges. Requires vision and hearing corrected to normal ranges.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires frequent interaction with patients and staff.