Patient Services - Front Desk Medical - PhysioCare Physical Therapy

Join Our Team as a Patient Services Representative!

As our Patient Services Representative, you'll be the warm and welcoming face of our clinic, making a positive first impression as patients call or visit us for treatment. Your role is crucial in ensuring a smooth and seamless experience for every patient, whether it's scheduling appointments, managing records, or coordinating with insurance providers to ensure their care is covered.

What You'll Do:

• Greet and assist patients in-person and over the phone, making them feel valued and cared for from the very first interaction.
• Efficiently schedule appointments and update patient information in our electronic medical record (EMR) system.
• Work closely with our insurance coordinators to confirm coverage and obtain necessary authorizations for patient care.
• Handle patient check-ins, collect co-pays, and manage any outstanding balances.
• Support the clinical team with schedule management to ensure optimal appointment times.
• Process records requests for patients, insurance companies, law firms, and other organizations.
• Serve as a liaison between patients, local physician offices, and insurance companies via our multi-line phone system.

What You Bring:

• No prior experience is necessary! All you need is a team-oriented mindset, a self-starter attitude, and a willingness to learn.
• A basic understanding of healthcare terms is a plus, but we'll provide comprehensive training to get you up to speed.

Why You'll Love Working With Us:

• You'll be part of a supportive, collaborative team that's dedicated to making a difference in patients' lives.
• Every day is a new opportunity to grow and contribute, from helping patients navigate their care to ensuring the clinic runs smoothly.

If you're ready to make a meaningful impact and be part of a dynamic healthcare team, we can't wait to meet you!