Patient Services Manager 1 - Sodexo

Unit Description

Patient satisfaction drives you toward success. Knowing you made a difference motivates your personal satisfaction!

Sodexo is seeking a Patient Services Manager 2 for Bridgeport Hospital part of the Yale New Haven Health System, located in Bridgeport, CT. Bridgeport Hospital has 501 licensed inpatient beds on two campuses, one in Bridgeport and one in Milford (plus 42 beds licensed under Yale New Haven Children’s Hospital), more than 2,600 employees, more than 1100 active physicians representing more than 60 sub-specialties and 230 medical/surgical residents and fellows in programs affiliated with Yale School of Medicine.

Sodexo provides a Host/Hostess meal delivery system with a room service menu to our patients 7 days a week from 7a-7p. The Patient Services Manager will be directly responsible for 3 full time supervisors and 1 per diem supervisor who have 60 direct reports in total. Each meal service provides meals for 300-350 patients. 

The successful candidate in this role will:

• regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance;
• have oversight of the patient Services area, patient food service production, and diet office;
• ensure excellence in service quality and delivery schedules;
• act as the liaison between the dietitians, nursing managers and the units. This role will participate in patient safety, patient experience initiatives;
• work with the diet office to review and address any patient menu/meal concern;
• daily patient meal rounding;
• identify process improvement initiatives and oversee the implementation;
• employee training for compliance, safety, sanitation, customer service and HR Functions;
• ensure and drive efforts for Gold Check Standards & HACCP guide lines;
• work with the culinary team staff to address any customer complaints or issues relative to food items

 Is this opportunity right for you? We are looking for candidates who have:

• possess at least 2 years lead food management experience with a focus on patient services and satisfaction;
• have the ability to be creative and innovative;
• have a strong working knowledge of food safety and sanitation guidelines;
• have a commitment to quality and customer service;
• have excellent leadership and communication skills;
• provide direction, guidance, and supervision of patient hospitality employees at patient care units;
• serve as senior and primary representative of patient care activities

Click here to learn more about Bridgeport Hospital

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Not the job for you?

We offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.

Employees who work at this location are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements. 

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.