Patient Services Manager 1 - Sodexo

Unit Description

We believe in quality ingredients – and not just for our food. Our most valuable ingredient – the heart of our business – is you.

Sodexo is seeking a well rounded operations enthusiast to join the team as a Patient Services Manager 1 at Moses H. Cone Memorial Hospital located in Greensboro, NC.  As Cone Health’s flagship, The Moses H. Cone Memorial Hospital is the largest (700 beds) and most comprehensive medical center within our five-county region.

The Patient Services Manager 1 will be responsible for overseeing all aspects of the patient meal program to ensure compliance and improve the patient experience.  We are looking for a charismatic and organized individual to support a team of 30-50 frontline associates.

This position is a 2nd shift PM position with weekend rotation

If you have Sodexo patient services experience in a healthcare environment- you are encouraged to apply now!

The successful candidates will:

• evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction;
• oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery;

• collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;
• perform tray assessments to ensure food quality and presentation and tray accuracy;
• exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or
• perform management functions that include direct supervision of hourly associates including employee development.

Is this opportunity right for you? We are looking for candidates who have:

• excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;
• passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;
• knowledge of nutrition and specialized diets;
• experience with oversight of diet offices; and/or
• strong management skills, preferably in health care.

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.