Patient Services Manager 2 - Sodexo

Unit Description

Serve wellness as you create an environment that feels more like home.

Sodexo is seeking a passionate Patient Services Manager 2 for Methodist Hospital Metropolitan, a 378-bed hospital committed to providing the highest-level of patient satisfaction located in San Antonio, TX.

As the Patient Services Manager, you will be responsible for managing the patient dining program prioritizing patient satisfaction in addition to supporting retail operations. The successful candidate will ensure food quality, daily patient meal rounding, and demonstrate professional communication skills with a passion for creating a positive patient and guest experience. If you are an experienced food service manager with proven leadership skills, you're encouraged to apply! 

Hospital Corporation of America (HCA), the largest for-profit healthcare provider in the US, offers a unique career opportunity for you to partner within and join our growing nationwide HCA portfolio of business. We are looking for individuals with the ability to manage labor efficiently and a proven track record of driving patient satisfaction.

The successful candidate will:

• evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction;
• oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery;
• perform tray assessments to ensure food quality and presentation and tray accuracy;
• exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits.
• strong management skills, preferably in healthcare.

We are looking for candidates who have:

• has a work history demonstrating strong leadership skills, as well as previous supervisory experience and the ability to work collaboratively;
• has the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service;
• can demonstrate working knowledge of Sodexo Food Management Systems (FMS) and Market Connections (MSC), and is proficient in computer skills and report management experience.

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Not the job for you? At Sodexo, we offer Culinary positions in a variety of business segments, including Corporate, Schools, Campus, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experienceBasic Management Experience - 2 yearsBasic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.