Patient Services Representative - A-Line Staffing Solutions

Job Title: Healthcare Call Center Representative

Pay: $20 an hr | Bi-weekly

Job Type: Onsite in Cary, NC

Start date: 11/04/2024

Shift Options: Work Schedule:(Days & Time) : 9-6pm | 10-7pm

Healthcare Call Center Representative Overview:

• Enter all communication and documentation in the Biologics MIS

• Utilize all available resources to secure copay assistance funding for patients in need of financial
  assistance, and communicate available resources to providers and patients

• Communicate with providers regarding patient updates and document in the Biologics MIS

• Utilize clinical notes provided by providers to initiate prior authorizations via online portal, phone,
  or fax

• Review and assist patients in completing their applications for assistance. Follow-up as needed
  with the patient, provider and third party to ensure application completeness

• Follow-up on applications for assistance with third party entities until an assistance determination
  decision is made (copay or free good support)

• Manage inbound calls on the manufacturer customer service lines from patients, clients,
  physicians, practitioners and clinics regarding inquiries about services provided, financial support
  programs and applications

• Coordinate with the benefits investigation team to initiate the pharmacy dispensing workflow
  when the assistance outcome has been determined

• Triage prescriptions to preferred pharmacies or hub providers when Biologics in unable to serve
  the patient and ensure pharmacy or hub receipt

• Other related duties as assigned by Supervisor

• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians

Healthcare Call Center Representative Qualifications:

• Customer Service, prior authorization/insurance eligibility experience; pharmacy experience would be fantastic!

Healthcare Call Center Representative Benefits:

• Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance.
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

How to Apply:

If you are interested in this position, please apply OR submit your resume to:Saw Hlaing | shlaing@alinestaffing.com | 412-790-5425