Bilingual Patient Services Representative, Spanish/English - Pediatric Specialists of Virginia

Overview

PSV is currently looking for an experienced Patient Services Representative supporting ourPulmonary/Neurology OutpatientClinic. This is a full-time role located inFairfax, VA. This position is scheduled to work Monday–Friday8am–5pm.Bilingual inSpanish/English isrequired.

PSV offers a comprehensive benefits package: including medical, dental, vision, life, short and long-term disability insurance, 401k plan, holidays, paid time off and a fun work environment. Come join our team! All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with a disability.

This position is responsible for registeringpatients for outpatient services, ensuring that complete and accurate information is obtained, and accountable for the efficient operation of the front desk and provides a variety of administrative and clerical support to facilitate the smooth operation of the clinic.

Responsibilities

• Registers patients for emergency and outpatient services, ensuring that complete and accurate information is obtained
  • Updates existing or creates new patient record, ensuring that information is complete and up-to-date and enters information into computer database.
  • Collects appropriate payments, logs in to ledger or automated system, calculates receipts and prepares package for courier pick-up in accordance with established procedures and schedules.
• Accountable for the efficient operation of the front desk and reception function for a clinic or outpatient department
  • Serves as first point of contact for patients and visitors and determines purpose of visit.
  • Answers and screens telephone calls and takes accurate messages.
  • Responds to inquiries and provides appropriate information or refers to staffmember.
• Provides a variety of administrative and clerical support to facilitate the smooth operation of the clinic or department
  • Schedules appointments as needed in appointment book and/or in automated scheduling system, following established guidelines.
  • Performs a variety of other clerical tasks: makes copies, sends and receives faxes, opens and distributes mail.
  • Monitors office supplies and forms and ensures that a sufficient quantity is on hand at all times.

• One year experience in a medical office environment
• High School Diploma orGED
• Bilingual in Spanish required
• Basic computer skills: 50 wpm; Microsoft Office
• All employees must pass an employment TB, drug and physical exam

• Previous experience using EPIC or other EMR system