Patient Services Representative - Full-Time - Evenings - NYP

NewYork-Presbyterian Queens is an amazing place where care, compassion and community meet a world-class experience.  At NewYork-Presbyterian Queens, patients are the #1 priority – and a constant source of inspiration for continuous improvement. Day in and day out, the compassionate staff of NewYork-Presbyterian Queens dare to be truly great, as they look for ways to enhance the quality of our services and ensure the satisfaction of everyone we care for.  Join a supportive team, and help us deliver a superior patient experience to our diverse local community. As a member of our patient services team, you'll discover what sets us apart - passion for the patients and families in our care. 

Patient Services Representative - Patient Services - Evenings

Sundays 10:00 am - 6:00 pm

Mondays - Thursdays 1:30 pm - 9:30 pm

In this highly visible role you will visit all patients and their families and serve as their advocate as we fulfill the mission of putting patients first. You will promote patient rights, identify and address issues and concerns and serve as a key liaison between our patients, families and staff.   You will work collaboratively with the interdisciplinary team to ensure the highest quality of compassionate care to provide the best possible positive patient/family experience. 

Preferred Criteria

• Bilingual language skills
• Master’s Degree in health care or human service related field

Required Criteria

• A Baccalaureate degree in health care or human service-related field
• Experience working in medical settings and interacting collaboratively with medical teams.
• Working knowledge of HIPPA regulations
• Demonstrates an understanding of population-based disease management including community resources.
• Demonstrates an ability to function independently in a goal-directed manner while communicating effectively with patients, family, significant others, and providers at all levels.  Demonstrates sensitivity to patient/family belief systems, ethnicity and culture as well as socioeconomic background.