Patient Services Representative, Lead - Vista Community Clinic

Vista Community Clinic is a private, non-profit, multi-specialty outpatient clinic providing care in a comprehensive, high quality setting. Located in San Diego, Orange and Riverside counties, we work to advance community health and hope by providing access to premier health services. We are looking for dedicated, motivated, enthusiastic team players who want to make a difference in the community. Our competitive compensation and benefits program includes health, dental, vision, company-paid life, flexible spending accounts and a 403(B) plan, for eligible employees. VCC is an equal opportunity employer.

Lead Responsibilities

• Ensure staff are providing excellent customer service
• Provide oversight of front desk staff, be a resource to assist with PSR duties and questions
• Responsible for checking patients in for appointments, verifying demographic and insurance information, collecting payments, scheduling appointments, identifying and communicating to the patient needed clinical services
• Facilitate the flow of patients from the front to the back office, ensuring patients are in exam room on a timely basis
• Show support to the staff and ensure the following is being completed
• Ensure all PSR’s are using Well 100% of the time
• Ensure all PSR’s are running Pointcare for ALL SFS patients 100% of the time, and referring to CEC
• Ensure all PSR’s are jockeying the schedules
• Ensure department is printing gaps in care reports 100% of the time for all patients
• Monitor patient schedules and ensure that all appointments slots are booked
• Decrease the number of voided encounters
• Following up and scheduling of no shows, cancellations appointments per policy
• PCP continuity-schedule to improve
• Completion of chart prep and collecting accurate demographic information

Greet and respond to limited inquiries from patients and customers in a professional manner. Perform a variety of clerical functions.

• Greet patients in-person and via telephone
• Verify insurance eligibility and copy insurance cards
• Perform financial and eligibility screening for clinic programs
• Print daily schedule and confirm next day’s appointments
• Complete appropriate paperwork as needed for patients: school excuses, Head Start forms, etc.
• Make follow-up appointments for referrals from other sites
• Call, reschedule  and mail letters to all N/S patients
• Responsible for patients checking in through completing encounters, personal records forms, etc. 

Minimum

• High school graduate or equivalent
• Minimum three years’ medical/dental office experience
• Minimum one year experience in insurance billing in a medical/dental setting
• Bilingual English/Spanish

Preferred

• Minimum one year supervisory or lead experience

Required Skills/Knowledge/Abilities

• Experience/familiarity with Practice Management and Electronic Dental Records systems, NextGen preferred
• Ability to interface with all levels of personnel in a professional manner
• Excellent customer service skills and commitment to providing the highest level of customer satisfaction
• Ability to type minimum 35 WPM

Preferred Skills/Knowledge/Abilities

• Experience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferred
• Experience/familiarity with computers, Microsoft Office products, business e-mail communication systems and internet search capabilities

Pay Range

• $23.00 - $25.00 DOE